Testimonials – Ductless Articles
“Our experience with Ballard Natural Gas Service has been excellent. While providing maintenance services for our ductless mini split system, Justin was a polite professional, clear communicator, and respectful of our space. Justin patiently answered my questions, gave sound advice, and offered additional preventative maintenance for our tankless water heater. BNGS is a trusted partner…
Continue Reading“Austin was right in time! Friendly, professional, explained what he was doing. Such great customer service!” – Susan 2.
Continue Reading“The installation went very well and the system works as expected. The most impressive part was the sales rep Tony. We had received quotes from a couple of other companies over the past few months and we were unimpressed by their knowledge. When Tony came in he did a thorough evaluation of our heating needs…
Continue Reading“Conrad was thorough, respectful, friendly, and very good about explaining everything we need to know.” – Joanne L.
Continue Reading“Austin was quick and communicative with our yearly maintenance!” – Max D.
Continue Reading“Austin was friendly and did a great job” – Michael M.
Continue Reading“A huge thank you to Brenden Ohm and Norm Hawker who performed an urgent repair on our mini split air handler. It was an add-on job at the end of a dreadfully hot day and they were prepared to assess and replace a defective part on the spot. The job required some awkward re-wiring and…
Continue Reading“Great experience. Justin was great. Came on time and did a great job on my yearly maintenance.” – Kweku A.
Continue Reading“Justin was polite, helpful and efficient. Thanks” – Stacy R.
Continue Reading“Had mini-splits installed a few weeks ago, annoying light flashing on the one above our bed. Turned out it was something we didn’t need so Matt Deehring came over and quickly figured out what it was and we didn’t need it if we weren’t going to operate via iphone. So professional, quick, explained everything, and…
Continue Reading“These guys are great. The technician, Norm, was timely, professional and action oriented – resolving my issues in a few short hours. Big thanks to the whole team.” – Dave N.
Continue Reading“Had mini splits installed last week. Last summer was brutal as our home faces west. Conner and Alegandro were the installers. Mike was the electrician I believe. They were great! Very respectful of our home, explained everything they were going to do and what they did, consistently asked if I had questions, closed my backyard…
Continue Reading“Justin did an outstanding job conducting yearly maintenance on our ductless Mitsubishi system. He recommended we install a surge protector to make sure our system was safe and installed the surge protector immediately. Justin has serviced our ductless system many times and always does a great job. He is friendly and explains his recommendations and…
Continue Reading“We appreciated the excellent customer service and technical knowledge that Justin provided for our yearly maintenance. He answered our questions and made us feel comfortable. I was thankful that my questions about the cloud system was followed up by Seth and how to proceed. Thank you to both Justin and Seth.” – Samuel C.
Continue Reading“I also had my tankless gas unit serviced. Garrett was friendly, answered all my questions patiently, and informed me as he worked. Booking was straight forward and pricing transparent. Definitely recommend BNG!” – Leila E.
Continue Reading“Garrett was an outstanding help to us – out ductless system went out during the peak of the heat wave, and he walked me through how to reset the fuse in the system to get it up and running. Professional, knowledgeable, and levelheaded.” – Cody C.
Continue Reading“Garrett was great. Prompt, polite, knowledgeable and efficient. I’m very happy with Garrett. I don’t like it when companies don’t trust their own workers. So I despise these surveys.” – Roslyn D.
Continue Reading“He was amazing. Never tried to fast talk me or hide anything. Knew I had a hard time with his office already and was very courteous. Very knowledgeable and still wanted to call tech support to make sure he wasn’t wasting mine or his time. Overall a pleasure to work with.” – Chuck D.
Continue Reading“Garrett was excellent.” – Rob M.
Continue Reading“Garrett was wonderful, super fast and efficient and flexible in working around kids in virtual school during his visit. Thanks for being so thoughtful!” – Brooke V.
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