Testimonials – Heat Pumps Articles

Heat Pump Replacement in Seattle, WA 98115

May 11, 2024

“George Watts was fantastic! Our thermostat shut off right before we needed our heat pump for cooling the house. George got scheduled for the the next day. He was very professional, knowledgeable and answered all questions well.” – Zarah W.

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Heat Pump Maintenance in Seattle, WA 98119

May 6, 2024

“Austin was great! Super nice guy and was very reassuring that our unit would be in great functioning shape for many years to come (so long as we maintain it).” – Catie B.

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Heat Pump Installation in Seattle, WA 98117

May 1, 2024

“Super well done installation and great customer service from Brady and the rest of the crew.” – Nick L.

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Heat Pump Installation in Other, WA 98103

April 29, 2024

“The team was friendly, professional and knowledgeable. They were very prompt and the work was done carefully and with attention. We went with Ballard because we felt we could trust the information they gave us.” – Trisha G.

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Heat Pump Installation in Seattle, WA 98103

March 17, 2024

“Ballard Natural Gas installed a heat pump/AC system at our townhouse and did a great job. They were well-prepared, needed no changes to design or cost, kept the work site clean, were very courteous and friendly. Pricing was very competitive. Many thanks to Tyler in sales, Zoe and Clinton for project coordination, Brady, Anthony, Kevin,…

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Heat Pump Maintenance in Seattle, WA 98113

February 28, 2024

“Justin did a complete maintenance today of our furnace, fireplace and heat pump. He is a very good and talented technician. We are always very pleased with the service we receive from Ballard Heating.” – Nan and Ken L.

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Heat Pump Maintenance in Seattle, WA 98115

February 22, 2024

“Austin was friendly, efficient and explained what he was doing and gave thoughtful answers tot my questions. He just the kind of employee I would expect from you company.” – Ed S.

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Heat Pump Installation in Ballard, WA 98117

February 18, 2024

“So very happy with the new heat pump furnace & heat pump water heater! Humberto & Anthony were most efficient installing the heat pump water heater & heat pump furnace. They installed the HP water heater & did some prep work for the HP furnace installation on the first day and completed the HP furnace…

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Heat Pump Maintenance in Seattle, WA 98112

February 13, 2024

“Excellent. Justin was friendly and professional. We appreciated the time he took to make sure we understood the maintenance.” – Carol W.

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Heat Pump Maintenance in Seattle, WA 88103

February 7, 2024

“Austin was great. Will refer anyone I know. Explained everything. Patient even with interfering dogs. Wholly satisfactory and re-upped for next year’s maintenance.” – Shelley K.

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Heat Pump Maintenance in Seattle, WA 98119

January 13, 2024

“George was great and answered all of our questions.” – Erica L.

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Heat Pump Maintenance in Seattle, WA 98115

January 2, 2024

“Super nice guy.” – Boris K.

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Heat Pump Maintenance in Seattle, WA 98199

October 10, 2023

“Justin was great! He was very thorough, nice, polite, and knowledgeable.” – Heidi S.

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Heat Pump Maintenance in Ballard, WA 98117

October 2, 2023

“Justin is the best service provider! He’s kind, honest & reliable! Each year he comes on time & maintains heat pump exceptionally! Thank you BNG for all you do for Ballard!!” – Kim S.

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Heat Pump Maintenance in Seattle, WA 98115

July 24, 2023

“Justin was prompt, polite and thorough. Great job, and good recommendations.” – Tarl O.

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Heat Pump Maintenance in Seattle, WA 98109

November 29, 2022

“Justin, our technician, was professional, knowledgeable and very efficient in this service visit.” – Bill H.

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Heat Pump Installation in Seattle, WA 97115

November 19, 2022

“So appreciate the time and care you have taken to answer my questions, install the new system and include the smaller details I requested. Shout outs to Mike, Connor, and Neal plus office staff!” – Esther K.

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Heat Pump Maintenance in Seattle, WA 98107

October 22, 2022

“Justin was prompt and courteous.” – Greg L.

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Heat Pump Maintenance in Bellevue, WA 98006

September 23, 2022

“Justin was prompt, efficient, and friendly.” – Don M.

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Heat Pump Maintenance in Mercer Island, WA 98040

September 13, 2022

“Justin was awesome. Very professional and thorough. He explained everything in a very knowledgeable way. He answered all of our questions.” – Charlie S.

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Heat Pump Installation in Seattle, WA 98107

August 7, 2022

“Had Ballard Natural Gas install a heat pump. Connor, Michael, and the electrician did a great job and had the unit running by 5pm. Unit is super quite and the technicians were very versed in the installation and explaining how to use the thermostat/unit.” – Chris C.

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Heat Pump Installation in Seattle, WA 98177

August 3, 2022

“Just wanted to share that we had a great experience with Ballard Natural Gas. They installed two heat pumps simultaneously (lg house) and did a great job, from the original consultation and estimate all the way thru the scheduling, installation and followup. Professional, courteous, they went above and beyond to ensure that everything went smoothly…

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Heat Pump Maintenance in Seattle, WA 98103

July 20, 2022

“Justin was prompt and very helpful” – T D.

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Heat Pump Maintenance in Seattle, WA 98105

July 19, 2022

“Justin’s service was timely and professional. Thank you!” – Lauren S.

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Heat Pump Maintenance in West Seattle, WA 98136

July 9, 2022

“Matt Deehring and Josh came to investigate an issue with our somewhat recently installed heat pump. They were quick, kind, and offered thorough explanations to help us with the issue.” – Summer H.

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Heat Pump Maintenance in Seattle, WA 98105

March 30, 2022

“Justin and Chris were very courteous and did a thorough job checking out our heating/cooling system.” – Judy M.

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Heat Pump Maintenance in West Seattle, WA 98126

February 15, 2022

“I am very pleased with the regular heat pump maintenance provided by Ballard Natural Gas and especially the technician, Justin, who shows up on time, works quickly and makes sure my questions are answered.” – Stuart F.

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Heat Pump Repair in Shoreline, WA 98177

January 7, 2022

“Felt compelled to write a positive review for Garrett. He came out yesterday to dig into the problem(a) we were having with our heat pump and thermostat. He was patient, thorough, professional, and took the time to explain everything to us before leaving. Would highly recommend Garrett and hope he’s appreciated for his service with…

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Heat Pump Maintenance in West Seattle, WA 98126

December 10, 2021

“Justin was polite, quick and communicated very well his observations of the heating system.” – michael b.

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Heat Pump Maintenance in Seattle, WA 98199

November 16, 2021

“This is the second time Justin has been to our house for repairs and maintenance. He is always polite and knowledgable and explains everything in detail which I really appreciate. Thank you!” – Sarah R.

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Heat Pump Replacement in West Seattle, WA 98146

November 4, 2021

“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have. Thank you, David” – David S.

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Heat Pump Maintenance in Seattle, WA 98115

November 3, 2021

“Justin gave us great service. He explained what needed to be done and why, the cost, and got to work. He was courteous and helpful. We’d welcome him back next year.” – Bruce M.

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Heat Pump Installation in Edmonds, WA 98020

August 17, 2021

“The heat pump was installed a few weeks ago, very prompt and professional job. We have had service visits, now the problem has been found. It is a part Ballard Natural Gas buys from a vendor. Garrett was prompt, friendly, knowledgeable and communicated with us clearly. I look forward to having the heat pump work,…

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Heat Pump Maintenance in Lake Forest Park, WA 98155

June 15, 2021

“Garrett provided superb service with a smile. Explained everything.” – jeff a.

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Heat Pump Maintenance in Seattle, WA 98118

May 25, 2021

“My service experience was great. A technician was sent to my home the very next day! The technician was on time and a text was sent prior to his arrival to let me know he was on his way which was helpful. Garrett, the technician who came to our home was courteous, knowledgeable and very…

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Heat Pump Maintenance in Seattle, WA 98115

May 4, 2021

“Matt arrived right when promised and went to work after a nice introduction to what he would be doing. He explained each step of the process for maintaining our heat pump and air-exchanger. He gave a clear description of what was needed to clean our ducts and by afternoon I had all the reports and…

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Heat Pump Maintenance in Seattle, WA 98125

April 30, 2021

“Loved the easy of the annual maintenance service. Garrett was incredibly nice and prompt and was done in half an hour. Great service all around.” – Ryan R.

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Heat Pump Maintenance in Seattle, WA 98115

April 21, 2021

“Garret was efficient, knowledgeable and personable. He answered all my questions, explained clearly what he was doing and acted professionally throughout the process.” – Ed S.

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Heat Pump Maintenance in Ballard, WA 98107

April 16, 2021

“Garrett was great to work with. He was helpful and efficient while here.” – Christopher S.

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Heat Pump Maintenance in Seattle, WA 98144

April 15, 2021

“I've been a long a long time customer of Ballard, since I bought my house. This last week, Garret was here to provide annual maintenance on the heat pump, water heater, gas fire place, furnace. I always know that any issues will be identified and a course of action thoroughly explained, all the pros and…

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Heat Pump Maintenance in Seattle, WA 98105

April 8, 2021

“Garrett performed annual maintenance on our gas furnace and heat pump today. He was outstanding- he welcomed my questions and concerns, listened carefully , and identified solutions to a problem I hadn’t known we had. He is friendly, professional, and knowledgeable. Highly recommend.” – Mimi W.

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Heat Pump Repair in Seattle, WA 98105

March 14, 2021

“Matt went the extra mile in diagnosing and solving the problem after initial installation of the heat pump.” – Christopher S.

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Heat Pump Maintenance in Seattle, WA 98125

March 10, 2021

“Excellent, prompt, friendly, respectful and skilled service today by Garrett Hamilton!” – Eric M.

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Heat Pump Replacement in Seattle, WA 98103

March 3, 2021

“Garrett Hamilton was extremely good. He diagnosed the problem with my heat pump and set up an opportunity for a quick repair. He very professionally answered all of my questions, and I specifically asked that he could be the one who came to replace the motor.” – Barbara B.

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Heat Pump Installation in Ballard, WA 98117

January 30, 2021

“We just transferred over from oil heat to natural gas. We expected to install a gas furnace to replace our old oil furnace in our 1927 Ballard home. Ballard Natural Gas showed us the advantages of a heat pump system. We agreed. Everyone at Ballard Natural Gas was pleasant, prompt and professional from the beginning…

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Heat Pump Installation in Seattle, WA 98118

December 11, 2020

“Great follow up, efficient, friendly, knowledgeable and clean!” – Janet M.

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Heat Pump Installation in Ballard, WA 98117

December 13, 2019

“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more…

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Heat Pump Installation in Ballard, WA 98117

December 13, 2019

“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more…

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Heat Pump Maintenance in Seattle, WA 98103

April 26, 2019

“The maintenance experience on our heat pump and tankless water heater was great. Communication beforehand was clear and thorough, with texts and a call from the technician to let me know his arrival time. Jesse was very personable and knowledgeable and was happy to explain what he was doing as well as discuss cold-weather heat…

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Heat Pump Repair in Seattle, WA 98108

November 22, 2018

““Ballard Natural Gas is so awesome! They sent someone out as soon as possible. It was a puzzle to find the problem, but were very persistent about finding the problem, ordering parts, replacing parts, and making sure everything was working properly. Anthony, the technician was always polite and friendly…I wanted to adopt him as my…

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