Testimonials Articles

Gas Furnace Installation in Seattle, WA 98199

April 11, 2021

“The service requested was relocation of some gas furnace intake and exhaust piping. Technician Matt Deehring was right on time and the installation went well.” – James L.

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Water Heater Maintenance in Seattle, WA 98116

April 10, 2021

“Garrett was timely, professional and courteous when he serviced our tankless water heater. Would recommend him and Ballard Natural Gas.” – Wayne F.

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Heat Pump Maintenance in Seattle, WA 98105

April 8, 2021

“Garrett performed annual maintenance on our gas furnace and heat pump today. He was outstanding- he welcomed my questions and concerns, listened carefully , and identified solutions to a problem I hadn’t known we had. He is friendly, professional, and knowledgeable. Highly recommend.” – Mimi W.

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Gas Furnace Repair in Seattle, WA 98817

April 8, 2021

“Our service technician Clinton was on time. Worked in a neat matter. Answered questions I had about the operation of the furnace and full function of the part he was replacing.” – Dean M.

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Gas Furnace Repair in Green Lake, WA 98103

April 5, 2021

“Garrett was the best, friendly, thorough, and helped me appreciate your excellent service. In my opinion he is a valuable employee and you’re lucky to have him. Thank you for coming out on Saturday and getting my furnace up and running” – Keihan E.

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Gas Furnace Maintenance in Seattle, WA 98103

April 5, 2021

“Technician Garrett was very knowledgeable and polite. Explained the problem to me so I understood the issues.” – Valerie D.

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Gas Furnace Maintenance in Other, WA 98028

March 29, 2021

“Garett was kind and very polite. He shared with me what he did to keep my furnace in top shape as well as help me book the cleaning of my ducts to help with the dust in the house. He did an amazing job.” – Angelique R.

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Gas Furnace Repair in Shoreline, WA 98133

March 19, 2021

“Our furnace went down in the night and we called Ballard Natural Gas and they had the most amazing and informative tech named Garrett out within a few hours. From my initial contact with Seth to the service that was provided, we are happy to leave a 5 star review and recommend them to anyone…

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Ductless Mini-Split Maintenance in Seattle, WA 98117

March 16, 2021

“Garrett was wonderful, super fast and efficient and flexible in working around kids in virtual school during his visit. Thanks for being so thoughtful!” – Brooke V.

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Water Heater Maintenance in Seattle, WA 98105

March 15, 2021

“Garrett was professional from his introduction to the conclusion of the service. I have used Ballard Natural Gas for many, many years and have been pleased with the products, installations and maintenance service with everything. Thanks to Garrett for continuing in the excellent reputation of your company.” – Judy M.

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Heat Pump Repair in Seattle, WA 98105

March 14, 2021

“Matt went the extra mile in diagnosing and solving the problem after initial installation of the heat pump.” – Christopher S.

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Gas Furnace Repair in Seattle, WA 98119

March 14, 2021

“Matt D. was extremely professional and did a great explaining the problem when our furnace was down. I would definitely use Ballard Natural Gas Service again.” – Peter B.

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Gas Furnace Maintenance in Seattle, WA 98117

March 13, 2021

“Clinton did the annual service on our furnace. He was on-time, courteous, and professional. He shared the condition of our furnace, which is older but looking good. He answered my questions and was very pleasant.” – Annette S.

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Air Conditioner Maintenance in Seattle, WA 98103

March 12, 2021

“We had a typically great experience with BNGS today. Garrett provided both excellent service and information in the follow up, and was generally just a pleasure to deal with. Thanks!” – Joshua L.

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Gas Furnace Maintenance in Seattle, WA 98117

March 10, 2021

“Clinton performed a maintenance checkup on my furnace and gas fireplace. He explained what he was doing and was efficient and thorough and he always wore his mask and removed his shoes. He came back later with needed parts and installed an earthquake valve, again wearing his mask and explaining what he did and how…

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Heat Pump Maintenance in Seattle, WA 98125

March 10, 2021

“Excellent, prompt, friendly, respectful and skilled service today by Garrett Hamilton!” – Eric M.

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Gas Fireplace Repair in Seattle, WA 98199

March 10, 2021

“Thank you so much for fixing my fireplace and for making it a priority. Matt did an excellent job.” – Dana M.

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Gas Furnace Maintenance in Seattle, WA 98105

March 8, 2021

“As usual, always good service from your technicians.” – Susan W.

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Gas Furnace Maintenance in Ballard, WA 98177-5440

March 6, 2021

“Garrett was efficient, courteous and friendly.” – Scott L.

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Gas Furnace Maintenance in Seattle, WA 98125

March 5, 2021

“The technician was very nice and courteous. Our scrubber had burned out and he replaced it under warranty. Clinton did a great job!” – Greg F.

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Heat Pump Replacement in Seattle, WA 98103

March 3, 2021

“Garrett Hamilton was extremely good. He diagnosed the problem with my heat pump and set up an opportunity for a quick repair. He very professionally answered all of my questions, and I specifically asked that he could be the one who came to replace the motor.” – Barbara B.

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Great Emergency After Hours Service

February 20, 2021

Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I’m very happy with the work and will be using them in the future. -Shaun O.

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Emergency Furnace Service in the middle of the snow storm!

February 18, 2021

I am so grateful that Ballard Natural Gas responded so quickly during the snow storm. My furnace shut down at the peak of the storm. Clinton fought through snowdrifts and closed roads to come to my aid. Much appreciated. Fortunately it was a simple repair! -Jdk W.

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Hot Water Heater Replacement – Definitely Recommended

February 4, 2021

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old heater. I contact Ballard Natural Gas and they immediately responded and resolved my concern. I’d definitely…

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Gas Furnace Installation in Seattle, WA 98199

September 21, 2020

“Team Ballard Natural Gas did an Exemplary job installing our new furnace from start to finish. On a routine maintenance they discovered our existing furnace was about two fail. A few days later a new furnace was installed and operational. Technician were efficient and kept our house and work area tidy. We couldn’t be happier…

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Heat Pump Installation in Ballard, WA 98117

December 13, 2019

“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more…

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Gas Furnace Maintenance in Seattle, WA 98125

September 26, 2019

“Matt Deehring did a great job with my heat/air maintenance. He explained his work well so that I could understand and called back to help me reset my thermostat in the way I like it. I appreciate his politeness and friendliness.” – Cindy R.

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Gas Furnace Maintenance in Seattle, WA 98115

May 24, 2019

“The fellow who recently did a service check on our furnace was professional, knowledgeable and friendly, answering my questions clearly.” – Carl W.

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Other Maintenance in Seattle, WA 98133

May 2, 2019

“We were very pleased with Jesse and his promptness and courtesy plus the knowledge and good work that he provided for our furnace and heat pump. However, in the report that he sent to us there is no comment on two categories for the heat pump–Electrical disconnect condition and Contactor condition and one category for…

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Heat Pump Maintenance in Seattle, WA 98103

April 26, 2019

“The maintenance experience on our heat pump and tankless water heater was great. Communication beforehand was clear and thorough, with texts and a call from the technician to let me know his arrival time. Jesse was very personable and knowledgeable and was happy to explain what he was doing as well as discuss cold-weather heat…

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Gas Furnace Maintenance in Seattle, WA 98115

April 17, 2019

“Thank you Matt for your service, and excellent explanation on how the furnace works. Very informative.” – Anthony F.

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Gas Furnace Repair in Seattle, WA 98125

April 15, 2019

“I thought Jesse was incredibly personable. He was quick to diagnose the issue and he took time to explain what was going on in a way that I could understand. Jesse had my furnace up and running very quickly. I also appreciate that he answered all my questions around maintenance and provided a detailed estimate.”…

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Gas Furnace Maintenance in Shoreline, WA 98177

April 15, 2019

“Jesse called ahead when he was on his way, was timely, amiable, and efficient. Would be happy to have him service the heating & cooling systems in the future!” – Janice W.

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Gas Furnace Maintenance in Shoreline, WA 98177

April 15, 2019

“Jesse arrived on-time within the window provided when I scheduled the appointment. He quickly completed our annual maintenance for both our Furnace and A/C systems. He made a couple of small recommendations, but was never pushy about it and made it very clear that the system looked brand new. I have been using BNG for…

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Gas Furnace Maintenance in Seattle, WA 98125

April 15, 2019

“Completed work efficiently and installed two sensors. Went over condition of furnace and programmed thermostat to read two new sensors. Explained addition services and received email with charges.” – Gary S.

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Air Duct Maintenance in Seattle, WA 98125

April 15, 2019

“Done within 3 hours. Installed Damper on riser. Explained in detail work done and answered my questions” – Gary S.

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Gas Furnace Maintenance in Seattle, WA 98105

April 10, 2019

“Schedule was between 9-12, received a call at 12:15 notifying he expected to arrive in about 30 minutes. That worked for me as I had no other appointments that day. On the plus side, I appreciate that he did not rush through a job that made him late – I would want him to take…

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Gas Furnace Maintenance in Ballard, WA 98117

April 9, 2019

“Matthew was terrific. Very thorough in his work and in his explanations to me of the work performed. Very customer service oriented and a great ambassador for BNG.” – Bryant B.

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Gas Furnace Maintenance in Seattle, WA 98177

April 8, 2019

“Matt, great guy, good natured, went right to work. Came upstairs when he was done and explained all he had done and checked. Also he gave us ideas to improve our system.” – Scott L.

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Gas Furnace Maintenance in Seattle, WA 98117

April 5, 2019

“Matthew was very professional and completely explained every thing he had done. He was pleasant to talked too and made sure you understood the condition of your furnace. Thank you for the service of Mathhew Deerhring” – Rebekah/Larry I.

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Gas Furnace Maintenance in Seattle, WA 98199

April 3, 2019

“Matt was very professional, knowledgeable and explained what he performed and the results in a language that I could understand! He suggested some new items, but did not push them at all – which I greatly appreciated. It was a pleasure to have Matt service our furnace.” – Barbara H.

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Gas Fireplace Installation in Seattle, WA 98117

March 29, 2019

“Ian did a great job! He called before arriving and showed up in the time frame promised. He was courteous, friendly and got the job done without fuss and in less time than anticipated. He showed me how to use the new equipment and took time to answer all questions. And he left our place…

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Gas Furnace Repair in Seattle, WA 98105

March 26, 2019

“Matt D. did an excellent job of discovering and repairing our gas furnace problem. Thank you” – Molly M.

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Gas Furnace Maintenance in Seattle, WA 98117

March 25, 2019

“Jesse was enthusiastic, knowledgeable and very efficient. Thank you so much!” – kelly s.

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Gas Furnace Maintenance in Seattle, WA 98107

March 22, 2019

“Showed up on time, did a professional job, explained what he did and what the condition of my furnace was, friendly demeanor…I’d hope to get him again!” – Michael P.

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Gas Fireplace Repair in Seattle, WA 98199

March 19, 2019

“Matt D serviced my problem and could not Have done a better job.. He is one in a million and Ballard Gas is so fortunate to have him as a service person. He deserves a Big Raise. $$$$$” – Claire C.

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Gas Furnace Maintenance in Seattle, WA 98133

March 18, 2019

“Matt was very professional, kind, and patient answering our questions. We appreciated that when he did not know the answer to one of our questions he sought out the answer rather than ignoring it. He reviewed the work completed and gave us recommendations. Great job!” – Deanna S.

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Heat Pump Replacement in WA 98031

February 1, 2019

“I recently purchased a new Mitsubishi heat pump, furnace, A/C and a water heater. The installation went very smoothly, was done quickly, and I am very happy with the quality of my new systems!” – Kathy R.

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Other Maintenance in Seattle, WA 98107

December 12, 2018

““I have been a client of this company for over twenty years and have always received excellent service.”” – Rosa M.

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Heat Pump Repair in Seattle, WA 98108

November 22, 2018

““Ballard Natural Gas is so awesome! They sent someone out as soon as possible. It was a puzzle to find the problem, but were very persistent about finding the problem, ordering parts, replacing parts, and making sure everything was working properly. Anthony, the technician was always polite and friendly…I wanted to adopt him as my…

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Gas Furnace Maintenance in Seattle, WA 98102

August 23, 2018

“Justin arrived on time and performed the requested service. He offered recommendations for improving the system and ensuring good performance in the future.” – Ellen L.

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Gas Furnace Replacement in Other, WA 98103

August 10, 2018

““They were awesome! My old furnace needed several repairs that made it more practical to just buy a new furnace. The tech came the same day and was at my house for almost 3 hours assessing my heat needs, heat loss, areas that needed more heat, etc. His review was so comprehensive. He sat down…

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Air Duct Maintenance in Seattle, WA 98199

August 4, 2018

“Connor came first for the annual maintenance of my furnace. Kaleb arrived a few minutes after to clean the air ducs. Both men were prompt, courteous, and totally competent. Because Connor was here a much shorter time and worked solo in my basement, I didn’t have opportunity to converse much with him. None the less,…

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Air Duct Maintenance in Seattle, WA 98199

August 4, 2018

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Ductless Mini-Split Installation in Ballard, WA 98107

July 20, 2018

“Abrahan did an awesome job. He was very informative about the process. He was a joy to have working on this project. He gets and A+ rating from Mike and I.” – Miriam H.

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Air Conditioner Installation in Lake Forest Park, WA 98155

July 13, 2018

“Electrician’s circuit routing was spot on. Install Team did an excellent job concealing the condenser line, very tidy. Condenser unit was bigger than anticipated but quieter than expected. Overall we’re happy with the results.” – Robert C.

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Gas Fireplace Installation in Ballard, WA 98117

January 24, 2018

“Rock installed our new insert gas fireplace. He was prompt, courteous, communicated each step clearly and VERY clean. Our fireplace was filthy, with lots of old soot, and Rock was very careful about keeping the soot contained, and vacuumed. He had to move the old stove through the house, and again, was very careful about…

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Heat Pump Repair in Seattle, WA 98108

August 2, 2017

“Ballard Natural Gas is so awesome! They sent someone out as soon as possible. It was a puzzle to find the problem, but were very persistent about finding the problem, ordering parts, replacing parts, and making sure everything was working properly. Anthony, the technician was always polite and friendly…I wanted to adopt him as my…

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Annual Maintenance in Ballard, WA 98107

February 17, 2015

“I have been a client of this company for over twenty years and have always received excellent service.” – Rosa M.

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Furnace Replacement in Green Lake, WA 98103

December 1, 2014

“They were awesome! My old furnace needed several repairs that made it more practical to just buy a new furnace. The tech came the same day and was at my house for almost 3 hours assessing my heat needs, heat loss, areas that needed more heat, etc. His review was so comprehensive. He sat down…

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Furnace Replacement in Madison Valley, WA 98112

November 24, 2014

“Our gas furnace went out in the middle of the coldest few weeks of November. The guys at Ballard Natural Gas were prompt, helpful, explained what was happening with our furnace fully, and even lent us a small space heater in the time we were waiting for our furnace to be installed. Josh was who…

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