Testimonials Articles

“Justin did the maintenance on my furnace and AC. He did everything quickly, answered all my questions, and was courteous and professional the whole time. Great experience.” – Nemanja M.

“We are big fans of Justin our furnace technician with Ballard Natural Gas. He comes every year to do maintenance on our basement furnace and wall furnace. He is knowledgeable, easy to work with, thoughtful, and genuinely nice. We highly recommend Justin and Ballard Natural Gas.” – kr s.

“Our service professional, Justin, is always friendly and efficient. He always lets us know exactly what he has done, and let us know what he suggests for keeping our furnace in good working condition.” – Steve M.

“Regarding annual maintenance for St. Paul’s United Church of Christ. Wilson was extremely thorough and very professional. I would highly recommend Ballard Natural Gas Service!” – Johnny s.

“Justin performed the service on my furnace with filter system to set me up for a cozy winter season. In addition he informed me that the first set of filters in the filter system could be rinsed out with water. I don’t recall that being part of the maintenance instructions that came with the unit.…

“Justin has done our annual gas furnace maintenance since 2017. He is always prompt, polite, informative, professional, and thorough. Everything is clean and complete when he leaves. It is a real pleasure to work with him.” – Neal G.

“Justin did a great job for my client. He knew his stuff and was very efficient! I would recommend him to all of my clients.” – James G.

“Fast, thorough, friendly service!” – Steve M.

“Justin has been our person for maintenance and service for our furnace, fireplace, & water heater for many years and his work has always been superb and highest.” – Tom S.

“Justin came out to service our gas furnace. He was prompt and very efficient. I have complete confidence in his technical expertise and his honesty. Thank you for your service and for Justin’s dedication.” – joseph g.

“Justin was quick and effective in taking care of our furnace.” – Josh B.

“Justin was our furnace service tech. He showed up promptly at the scheduled time and did a thorough inspection and maintenance. He was knowledgeable about our system and explained what he was doing and answered all my questions. (He also did our service maintenance last year and did an excellent job then too.) Thank you…

“Excellent and friendly service!” – Katherine D.

“Always great service. I love the text message in advance of information about the technician and when they are on their way. Justin helped us today the service was very good. Thanks all!” – Rylee F.

“So grateful Justin was back and took care of everything needed while i ran out. His thoroughness and reliability are much appreciated.” – Virginia A.

“Justin showed up right on time, was courteous and very respectful of our house. He was efficient and thorough with the maintenance and answered all questions in a very clear, knowledgeable and patient manner. Couldn’t be happier with the service!” – Diemuth P.

“Justin. Was. Awesome.” – Justin F.

“We have been using Ballard Natural Gas for years now. They installed our tankless water heater & maintenance both it and our gas furnace. Our tech Justin is super friendly, polite, professional & always prompt. It’s a pleasure having him maintain our equipment. The entire crew from the installers to the folks answering phones &…

“Justin arrived in the window was able to complete the work efficiently.” – Kevin H.

“Justin did a great job. Thank you!” – Allison F.

“I had an excellent annual maintenance service for my high efficiency gas furnace today, performed by Justin, who is the best! He is careful, thorough and a great communicator. I’ve been with BNG since this system was installed and appreciate being able to count on keeping everything fully functional. Today’s service was documented with photos…

“Matt was fantastic. Arrived on time, and answered a barrage of questions clearly and thoughtfully. Exactly what you want in a service technician. Not the usual non-answers or gobbledygook that no lay person can understand.” – Anne H.

“Justin was so friendly and courteous. He explained everything clearly and showed me that my furnace’s capacitor was faulty and we decided to replace it on his visit today.” – Gail R.

“work with the technician: Justin was smooth and efficient…. he answered the questions & did a great job; thank you !!!!” – t michael g.

“Ballard Natural Service responded quickly in establishing an appointment and sensitive to our time constraints. The service representative, Justin, was professional, informative and helpful.” – JIm B.

“Service was thoughtful, helpful and respectful, answering my questions and concerns. Thank you.” – Caroline O.

“Excellent maintenance service” – Kathy D.

“Justin has been coming to my house for at least 3+ years. He is service focused, knowledgeable, and professional. I also like that he remembers the light bulb that help clean the air. Great customer service.” – Megan D.

“Excellent visit from Justin. He inspected our furnace and AC quickly and efficiently. We look forward to seeing him next time. David & Candace” – Justin F.

“I always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window) to maintain my home’s furnace and water heater. After both systems were serviced, they clearly described potential furnace repairs, based on logged error codes. I am confident the furnace and water heater…

“Josh arrived on time, listened to my concerns, addressed my concerns, and provided clear information.” – Gary M.

“Justin and Chris (“in-training”) arrived exactly on-time, offered to remove their shoes, and completed my gas furnace inspection. One part needed replacement, and they had it out in the van! Super nice, efficient, and let me know about saving maintenance fee by signing up for a program!” – Karen K.

“Matt Dehring was very professional and helpful. Thank you.” – Daniel C.

“Justin did my annual maintenance this year. He was courteous, friendly, and certainly seemed experienced in what he was doing. And my dog loved him too!” – Sharon L.

“Thank you Ballard Natural Gas! Josh did a wonderful job performing maintenance on our furnace. It is now running great and our home is comfortable every day. Thanks!” – Patrick K.

“Josh arrived at the promised time and he performed maintenance on our 2 furnaces. He was pleasant and thorough – just what you want from a service technician!” – Nancy D.

“Justin is extremely polite and efficient and has great customer service skills.” – Karol P.

“Ballard Natural Gas kept me informed via email when the technicial would arrive, and Justin the technician arrived on time and within the window of time the service was scheduled. Justin was very polite, answered the few questions I had and he was extremely knowledgable about the job he was doing and the furnace he…

“Justin was very personable and did a great job.” – Kathryn J.

“Justin performed our annual gas furnace maintenance yesterday. Over the years he has been here several times and has always been pleasant, efficient and informative.” – Eric B.

“Justin was great! He’s serviced our furnace and tankless water heater in the past. Always happy to have him here.” – Chip P.

“It was great! The technician came out and did a great job. Explained what he did. He was courteous and professional. I also really liked the additional text messages that told me who was coming and a bit about their background. The text also included a link that shows me where the technician is at.…

“Josh was great !!” – Karen F.

“Fair price. Courteous. On time. told me all he did. Made appropriate recommendations. I like these people” – Susan S.

“Furnace noise. Justin stopped by and took care of it. Thank you!” – David S.

“Justin was so friendly and polite. I felt safe having him in our home. We appreciate that he’s willing to come into homes during a pandemic.” – Amy E.

“Josh arrived as scheduled and quickly took care of routine furnace maintenance. Very easy and convenient!” – J L.

“Justin did maintenance on my gas furnace and gas fireplace this morning. He was efficient and diligent in completing the work and helpful in explaining the various maintenance steps. I’m sure glad he works for Ballard Natural Gas Service.” – Tom G.

“Justin arrived early in the window and was courteous and quick! Love the text ahead with his photo and a few personal notes. We could all use more connections in life!” – Judy K.

“Josh was amazing. Not only he got sure the furnace is working properly but he answered all my questions and help me understand about my furnace. So thankful for his work.” – Carlos D.

“On time, good service and communication” – Michele G.

“Justin was very courteous when he arrived. He was masked up and asked if he should take your shoes off before entering the house. He quickly assessed our gas furnace, reviewed the adjustments he had made, and helped set up the service contract for the coming year. Overall he was very professional and friendly.” –…

“Justin was professional and friendly. He left recommendations for the furnace, renewed my maintenance plan, and made sure any questions I had were answered. He provided excellent service.” – Kathryn C.

“Justin was Prompt, courteous, and efficient.” – Adam B.

“Justin was attentive, friendly and went informative. Super simple to set up and let us know that the furnace is in healthy condition.” – Jeremy O.

“very nice guy, good service” – eric c.

“Justin was wonderful, as usual. Very professional, friendly and helpful.” – Heather L.

“Justin did a thorough check of our furnace as part of our maintenance plan…He was prompt for his appointment, friendly and competent.” – Dorothy and Susan V.

“Justin was very thorough and courteous. He was prompt, worked efficiently, and gave us a clear explanation of the maintenance work he performed and the current state of our furnace.” – James C.

“I am very pleased and satisfied with the gas furnace annual maintenance work that Justin did for us on 11/3. He reviewed with me what he did, what he saw and what it meant. Justin has done this work for us for at least three years now and we are happy that he continues to…

“Justin did a great job on annual maintenance for my gas furnace and MERV 16 air filter unit. Friendly, efficient, neat, orderly and answered all of my questions.” – Neal G.

“Justin did a great job on my gas furnace and two fireplaces. Friendly, efficient and made sure all of my questions were answered.” – Diane B.

“Josh was polite and efficient, a pleasure to work with.” – Tim N.

“Clinton was on time, courteous, and pleasant. During maintenance he discovered a part that needed replacing, showed me the defect in the part, told me how much it would be to replace, and made the repairs quickly. He offered to remove his shoes before he came in my home, kept his face mask on, and…

“Clinton worked quickly and did a great job of explaining what he checked during this annual maintenance. He also suggested some additional equipment/services that would prolong the life of the furnace. Very helpful!” – G M.

“Clinton cleaned my gas furnace. He was very informative regarding the maintenance of my furnace and air conditioning system. He recommended a duct cleaning and let me know when it had been done last in my house. He suggested services that would be beneficial to my home without any pressure.” – Autumn H.

“Was referred by a friend to Ballard Natural Gas and was not disappointed! The gas furnace had not had annual maintenance in several years and Clinton was able to get it running better than ever. The service was seamless and Clinton was very knowledge and friendly. Would highly recommend and will be using their services…

“So pleased with the service we received today from Clinton. He is personable, knowledgeable, and informative. And polite too! I highly recommend his services.” – Sylvia T.

“Garrett arrived when expected, didn’t take too long to perform the annual maintenance check and provided helpful and informative answers to my questions about the maintenance that was performed and a part that needed to be replaced. Very good service overall.” – Stephen P.

“Josh performed the annual service maintenance for our furnace. He was efficient, knowledgable and friendly.” – Elizabeth H.

“Josh was good with the maintenance this morning. Right on time, very polite. And we got talking about what might make our home experience better — air quality and such. Josh is easy to talk to and did not seem rushed. So we had a chance to go over some questions that occurred to me…

“Garrett did a wonderful job. He was quick and efficient and explained everything well.” – john b.

“Garrett was wonderful! He called when there was a scheduling conflict to let me know that he would be later than scheduled, much appreciated. And he was very professional, efficient and friendly.” – Barbara H.

“Josh was thorough and efficient in inspecting our gas furnace and explaining his findings to us. He also gave us suggestions for using the system’s fan during smokey summer months. We particularly appreciated the lack of “upselling” which has been an annoyance with past service people.” – Larry Y.

“Josh provided excellent service. He explained what he was doing, seemed highly competent, and on top of that is a nice guy. Thank you.” – Daniel C.

“Josh came today to do annual maintenance on our gas furnace. Right on time–friendly–knowledgeable–great job!” – Beth and Howard G.

“Tech was on time and operated in professional manner” – Thomas S.

“Garrett – great job” – Philip W.

“Josh Anderson just serviced our duct system in an efficient and fast manner. Also gave us hints for better air flow in the house. Also I would like to mention that Clinton Brook did a good job servicing out furnace on 5/5/21. Both technicians were here on time and did a fine job. – Wiley…

“Clinton was very helpful. He worked on both our furnace and our gas fireplace and answered questions I had very clearly. His work gives me confidence in your company and makes me pleased that I have a contract with you for regular maintenance.” – Daniel C.

“Garrett serviced my gas furnace, heat pump and tankless water heater. He was friendly while professional, efficient, made a recommendation for a part replacement which I felt comfortable accepting. Also advised me to have my gas fireplace insert added to next year’s service agreement which I did. I appreciated his help.” – Diane M.

“great job Garret” – Margaret t.

“Clinton was very professional. I appreciate his patience as we had to remove panels and a post so he could access the furnace. He explained things and gave me tips, which I appreciate greatly. Overall a very positive experience.” – Ann S.

“Technician Garrett was very knowledgeable and polite. Explained the problem to me so I understood the issues.” – Valerie D.

“Clinton did the annual service on our furnace. He was on-time, courteous, and professional. He shared the condition of our furnace, which is older but looking good. He answered my questions and was very pleasant.” – Annette S.

“Clinton performed a maintenance checkup on my furnace and gas fireplace. He explained what he was doing and was efficient and thorough and he always wore his mask and removed his shoes. He came back later with needed parts and installed an earthquake valve, again wearing his mask and explaining what he did and how…

“As usual, always good service from your technicians.” – Susan W.

“The technician was very nice and courteous. Our scrubber had burned out and he replaced it under warranty. Clinton did a great job!” – Greg F.

“Matt Deehring did a great job with my heat/air maintenance. He explained his work well so that I could understand and called back to help me reset my thermostat in the way I like it. I appreciate his politeness and friendliness.” – Cindy R.

“The fellow who recently did a service check on our furnace was professional, knowledgeable and friendly, answering my questions clearly.” – Carl W.