Customer Testimonials

“Bitter cold weather is in the forecast, so I decided not to procrastinate any longer and have the furnace serviced. (In last year's record cold the furnace died and there was no heat for days; Ballard Natural Gas Service was the only HVAC business that returned my call and came out to fix it. So grateful!)

When HVAC diagnostic tech George Watts arrived and checked the furnace in the crawlspace, he discovered issues with the condensate pump; there was also water under and around the furnace. Not good. George quickly fixed the problem, explaining each step and answering my questions. If this had not been addressed immediately, there could have been serious problems with the cold weather ahead.

I rarely post online reviews, but this is the exception: Ballard Natural Gas Service came through for me when my furnace failed last year, and now they’ve come through again, just before this major snow/cold snap in Seattle. George Watts is exceptional, not only in his expertise but in his kindness and concern. Highly recommend!” – Helen H.

“They kept us informed as the tech was on his way. Tech was timely and very professional. Same guy we have had before which is reassuring. Performed the maintenance as requested and made one suggestion which we decided to do. Professional all the way around. We will continue to used Ballard”

– Alan G.

“Austin Mach did maintenance today. Terrific service. Explained everything clearly, encouraged questions and answered thoroughly. A pleasure.”

– Peter O.

“The technician, Norm Hawker, was on time, knowledgeable, friendly and didn’t give up until the furnace was fully functional again – which entailed a great deal of hard work. It was a pleasure meeting Norm. I’ve never had issues with anyone from Ballard and Norm is another glowing example of their excellent customer service!!”

– Rosalie S.

“Both of the technicians that came to my house were great! Repair was done, cost was fair I believe. The one concern was being told your company could not guarantee the repair, because of the age of the furnace. I contacted the company who did maintenance each year, until they no longer come into King County. He said my furnace was not old, and did not understand why your company would not stand behind the work done. Maybe you could explain it to me.”

– Deb B.

Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!

Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.