Below is my updated review- see at the end my review before today. Now…. 3 stars. It hurts to change your perception of a company you truly held up as one of the best.
Sadly I am updating my review of this company. After 14 years of being a client, it is time to find someone else. Super disappointed in how things have progressed over the years. It was a company I trusted and was willing to pay a bit more for the excellent service and attention to detail. But it seems those days are over. They are extremely high priced and don‘t fully disclose what’s included, only to upsell you. Every year I get annoyed that I am asked to add things to a brand new system. Why weren’t these things added at install and why aren’t the recommendations in written form on my documents? This year I got subjective recommendations- meaning no hard evidence things “needed” to be done. They wanted $2600 to service my HVAC mini spilt system for its “full” annual maintenance. This is absurd. And this was for half of my needs… I still had another system that needs its maintenance. If I were to have done the whole house- $4000! They are a Diamond Elite Dealer with Mitsubishi and with that comes expectations that the checklist of what needs to be done for warranty and to keep my units in perfect running order, will be done! They weren’t really willing to work with me and held their ground on their pricing and that add on costs are necessary and how they do business. My loyalty and over 75K money spent with them- didn’t mean much. No one in the area charges this much nor leaves off key components to keep the system running. So my suggestion and recommendation is to get in writing what you will be paying for. Compare to other companies and make sure you are getting what needs to be done to keep your warranty in check. Just do your due diligence.
PRIOR REVIEW= 5 STARS! I have been a customer for over 10 years. There’s no project. I don’t hesitate to call them on first. They take very good care of me. All the technicians are super friendly on time and proficient.
Response from the owner:Pam, thank you for the 5 star review on your recent service. Thank you too for being a longtime client and for trusting us all these years. Our team works hard to ensure that our work meets your expectations, and it’s great to hear that we succeeded.
We appreciate your business and look forward to serving all of your future HVAC and electrical needs.
Best wishes,
Ballard Natural Gas Service Ownership Group