Customer Testimonials

From 256 reviews
Maryann Savina
Maryann Savina

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

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Jenny Girl Friday
Jenny Girl Friday

Very happy. Friendly staff, showed up on time, lots of reminders before arrival. Double-checked charges and services with me. Explained how things worked, gave me tips on preventative measures. Clean, quick, respectful.

via Google
Annette Estes
Annette Estes

Very much appreciate that the technician was able to do his work without too much discussion as I had an unexpected crisis at work that meant I needed to be on zoom the whole time. So understanding!!

via Google
Dianne Scott
Dianne Scott

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

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Naveen Garg
Naveen Garg

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

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Nick Stefonick
Nick Stefonick

This is my second install with Ballard Natural Gas and they did another great job. There crew was professional and there install was perfect. I would use them again with no questions asked.

via Google
Mary Kay Beeby
Mary Kay Beeby

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

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Kerri Jones
Kerri Jones

Very accommodating and easy to work with.

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Douglas Mclaren
Douglas Mclaren

The Ballard technician was on time, courteous and professional and quickly diagnosed our heating system issue and advised us on how to keep it from reoccurring. We’ve used them before and will use them again.

via Google
Stephanie Porter
Stephanie Porter

Prompt and professional. The technician and office team are friendly and helpful. I like that they text reminders and updates for arrival times.

via Google
Andrew Wright
Andrew Wright

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

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Bellamy, S
Bellamy, S

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Rob Mohn
Rob Mohn

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

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Barbara Gordon
Barbara Gordon

I was pleased with the efficiency of the service estimate from the professional that visited my home.

via Google
Donald MacDonald
Donald MacDonald

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

via Google
Kaine Robertson
Kaine Robertson

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

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Michael Collier
Michael Collier

I have sent multiple real estate clients to Neil and his team, and they come through with flying colors every single time. I always get a “thank you so much for recommending BNG – they are amazing to work with” I dont even think about …

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JD B
JD B

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

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Nancy York-Erwin
Nancy York-Erwin

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

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Howard Mack
Howard Mack

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

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geri messer
geri messer

Great customer service

via Google
Marilyn Andrews
Marilyn Andrews

Our inspector was prompt, very efficient, and gave us several recommendations to improve the performance of our gas furnace. He seemed very knowledgeable and professional.

via Google
hollie bernhart
hollie bernhart

Excellent communication, on time, and did good quality work.

via Google
Theresa Nilsen
Theresa Nilsen

We have used Ballard Natural Gas for years. They keep our furnace running like a top. They come, do their work, and leave with no problems. Always arrive on time. Would recommend them to anyone.

via Google
Evan Wiederspan
Evan Wiederspan

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

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Paul Tharp
Paul Tharp

We had a condensation leak from a mini split. The first tech couldn’t locate the problem. Seth sent his lead tech, Matt, who diagnosed & corrected the problem quickly. We are very pleased with the extra effort & would highly recommend

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Ron Krabill
Ron Krabill

The technician who worked with us, Greg, was very professional and, after encountering some complications with our project, responded in extremely helpful and appropriate ways to resolve the problem. We are very pleased with how he handled …

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Dimitri Raisis
Dimitri Raisis

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

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Grace Amos
Grace Amos

Excellent work on installation. Some materials got left behind and it took some time for them to be picked up. Otherwise, highly recommend.

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Matt Boswell
Matt Boswell

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

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Sara Adelman
Sara Adelman

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

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Scott Fleenor
Scott Fleenor

5 star experience. Great communication. Quality work. Would recommend to a friend and will call again if need arises. Thanks!

via Google
Sasha Craft
Sasha Craft

Matt was very professional and helpful with his details.

via Google
Jonathan Kilian
Jonathan Kilian

What seemed like an expensive emergency at first turned into a small investigative fee after further investigation into my furnace. Thank you for the great work in a very small crawl space.

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Mike Snyder
Mike Snyder

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

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Eric Kolmodin
Eric Kolmodin

Ballard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.

I recommend them highly for any …

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Rhonda Bolton
Rhonda Bolton

They are all of the things you want in a company committed to great customer service. Professional, on time to appointments, & offer suggestions. We have used them for over 10 years.

via Google
James Jarosz
James Jarosz

I called Ballard Natural Gas on Friday morning for a gas furnace maintenance. They came by my home within 3 hours and called 15 minutes before arriving. Justin, the furnace tech, was courteous, polite, and prepared with all his tools. I …

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Larry Longboard
Larry Longboard

Our furnace died. They shut it down and installed a new one the next day. Great service team. Awesome Service!!! Infinity kudos......:-)

via Google
Sharon Brown
Sharon Brown

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

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Janis L
Janis L

It was quick and easy to not only get a quote, but they were readily available to do the install.

via Google
Werner Koepf
Werner Koepf

Great service.

via Google
Rebecca Bloom
Rebecca Bloom

Fast response time, great advice and recommendations. Great local company.

via Google
Bob Kutter
Bob Kutter

Very good at working on old houses with mixed electrical systems and ancient duct work.

via Google
Alexander Campbell
Alexander Campbell

We were dealing with a broken 100K BTU gas heating furnace for a warehouse. These guys gave me a good bid, stuck to that amount, and did an amazing installation job. Old furnace out, new furnace in, works great. Great customer service too.

via Google
Mary Beth Wayda
Mary Beth Wayda

Ballard Natural Gas has installed a tankless gas hot water heater

for me and now does maintenance as recommended. They are

knowledgable and experienced. Would highly recommend them

to anyone looking for exceptional service.

via Google
Cheryl McQuiston
Cheryl McQuiston

Matt came out to give me a second opinion on my heater and was very thorough and I will now be doing business with Ballard Natural Gas rather than my previous heating company.

via Google
Dan Allison
Dan Allison

We used Ballard Natural Gas as our minisplit installation team and we couldn't be happier. Very professional and customer oriented. Looking forward to using them again.

via Google
Carolyn Rohrs
Carolyn Rohrs

Timely service. Helpful technician with honest advice. We were a customer in the past and came back for the best!

via Google
Vivian M
Vivian M

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Jennifer Keys
Jennifer Keys

Tech talked me through the basics, but it didn't stick so he came out and now it is working beautifully. Only negative – stop telling me it is going to cost $ to come out – I know. And, I'm from Hawai'i – sitting in a 52 degree house is NOT…

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Michael F. Menaglia
Michael F. Menaglia

I appreciated the service response from Ballard Natural Gas. The technician was knowledgeable about the equipment and pinpointed the problem right away. I would never hesitate to call or recommend to a friend, Ballard Natural Gas Service.

via Google
Jeannie Shu
Jeannie Shu

We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…

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Carissa Smit
Carissa Smit

I have used their services for many years and have always been happy with their friendly and professional work.

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Daniel Morris
Daniel Morris

The best and oldest acting studio in the northwest.

via Google
Jacqui Banaszynski
Jacqui Banaszynski

Ballard service has always been efficient, professional, pleasant. They do what they say they'll do, and are patient about explaining options. Not inexpensive, but you get what you pay for.

via Google
Philip Raether
Philip Raether

Matt arrived early, diagnosed the problem, and got things back in working order.

via Google
Mike Hartzell
Mike Hartzell

We received an amazing bid to install a gas fireplace insert from Ballard Natural Gas. The crew came out a few days later to run the gas, electrical and venting as well as install the unit. They did an awesome job and our new fireplace is …

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Ryan Culp
Ryan Culp

Friendly and helpful. Needed to make one correction on the job and they were very responsive and got it done very quickly. Best pricing I could find as well.

via Google
Maria Renninger
Maria Renninger

I switched to Ballard Natural Gas a year+ ago, and could not be happier. They are expert, organized, pleasant, polite, professional. Every single person – the people who answer the phones, the cleaners, the techs, everyone. If you need a …

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Clyde Carter
Clyde Carter

A very honest and professional group of people who deliver the service that customers pay for.

via Google
Jim H
Jim H

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

Eli Williams
Eli Williams

We recently had Ballard Natural Gas install a ductless heat-pump system in our master bedroom which is a converted attic. We also had them service our furnace. For the ductless system, their price beat or was close to on-par with the 3 …

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Sarah Kukes
Sarah Kukes

Super professional free estimate!

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George Mayer
George Mayer

Sound, dependable service...we have a maintenance contract, that we have yet to use in an emergency, but expect prompt and effective response!

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Nicole Tromble
Nicole Tromble

Converting to a heat pump system was a big decision. The project required many steps and people working together. It isn't unusual to hear horror stories of the many things that go wrong with a project of this size. However, my home was in …

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Lisa Pfeiffer
Lisa Pfeiffer

I would highly recommend; In fact I've recommended someone who is scheduled for an installation.

via Google
Robert Byington
Robert Byington

The tech arrived on time and completed the inspection in 45 minutes or so.

no problems

via Google
Richard Isaac
Richard Isaac

The technician came on time, was professional, and explained various options available to us and how the systems worked.

via Google
Paul Edlund
Paul Edlund

These folks are the best. Used them for years and I highly recommend them.

via Google
William Montgomery
William Montgomery

The dis-installation went well. I appreciated the "no charge" invoice.

via Google
Jon Veis
Jon Veis

Good service. On-time. Good follow-up and feedback on status of furnace after having annual maintenance completed.

via Google
May Cheng
May Cheng

The estimator was timely, professional, and honest – told me the options knowing none of them were good for me. Though I couldn't do A/C due to challenging furnace/ducting situation, I appreciated their ethics.

via Google
Dennis Lewarch
Dennis Lewarch

Outstanding service. Wonderful technician, Jesse. Called ahead, arrived on time. Quiet and thorough servicing. Provided good maintenance tips.

via Google
Haejung Kelly Paik
Haejung Kelly Paik

We've been with Ballard Natural Gas for 20 years, and we will continue to do so!

via Google
Tim Nolan
Tim Nolan

Installed and maintain business furnace. On time, as quoted, excellent customer service.

via Google
carl woestwin
carl woestwin

The people who have come out to service our furnace have always been knowledgeable and able to talk about what they are doing and why. I always appreciate that.

via Google
Bret Voss
Bret Voss

Replaced oil furnace with Mitsubishi Heat Pump. Best price after getting a few quotes. During installation there was a schedule mix-up and the house was without heat for 2 days. BNGS immediately apologized, fixed the schedule as quickly as …

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Maylin Fisher
Maylin Fisher

Efficient, careful and friendly service – even investigating a problem only peripherally related to the maintenance of the furnace. Thank you!

via Google
Rob R
Rob R

The rep you sent out to me did a fantastic job!

Brian Plotnik
Brian Plotnik

Have used BNGS for two system installs. Furnace back in 2002 and a ductless system in 2019. Family run business. I always get multiple quotes and BNGS always comes in very competitively priced and does great work.

via Google
Suzanne Hansen
Suzanne Hansen

As promised, I was notified prior tech, Matt, arriving. Nice not having to wait around. Matt was personable and professional. He was efficient and left work area cleaner than when he arrived! Matt performed maintenance and reported findings…

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Dave Colescott
Dave Colescott

Great knowledgeable service.

via Google
Barbara Peterson
Barbara Peterson

professional, on time service

via Google
Nate Stone
Nate Stone

Super kind group, went above and beyond recently when our furnaces went out and loaned us a bunch of space heaters. They're amazing.

via Google
Patty Lott
Patty Lott

Snow. Freezing temps. Furnace not working. Ugh. Ballard Natural Gas a long time Ballard Little League sponsor. I’m a long time Ballard Little League volunteer. I called and Christina suggested a fix which didn’t work but made me feel like I…

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merrill ringold
merrill ringold

Great service and honest people

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Melba Fleming
Melba Fleming

The staffs are very professional and know what are the technical procedures to be done. They installed our Mitshubishi heater and aircon flawlessly. Out attic was disorganized and in chaos but did not hear any complains from them. When they…

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John Patton
John Patton

We have always enjoyed prompt, regular service from Ballard Natural Gas.

via Google
Christopher Castello
Christopher Castello

Neil is very professional and did everything to ensure I was happy with the installation. Communication throughout the installation process could be better, but overall my experience was good and much better compared to many other sub …

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Mike Immerwahr
Mike Immerwahr

Quick prompt service done well with an accurate estimate.

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Tom Craig
Tom Craig

They were prompt, polite and very clear on what we were getting and how much it would cost. This is the first time I have worked with them before, so it remains to be seen if the product holds up and the service continues at this level. But…

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Peter Lagerwey
Peter Lagerwey

Service guy was great. Friendly and knew what he was doing. Furnace is working like new.

via Google
Al Tietjen
Al Tietjen

Responsive to request, efficient service, affordable, no upsell for extended maintenance needs.

via Google
Judy Lightfoot
Judy Lightfoot

Excellent service, including a timely after-hours callback to answer an anxious question I had about the furnace filter I was trying to replace. The technician's explanation over the phone really helped. Thank you!

via Google
Paul Carr
Paul Carr

Arrived promptly. Removed shoes to come inside. Worked efficiently and politely until he discovered and repaired the problem.

via Google
Heidi Hack
Heidi Hack

On time, clean and efficient. They are the best!

via Google
Tyler Martin
Tyler Martin

Bought a new heat pump and hot water heater. There was a bit a of a mixup on the day the installation was supposed to start, so they had additional staff assist on the second day and finished it on time! BNG has also continued to help me to…

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Frank Leeds
Frank Leeds

BNG shined through the estimation, install and turn-up of our new Lennox gas furnace. Staff were professional, courteous and very competent.

via Google
Ksenya Harmelin
Ksenya Harmelin

both the service and customer support were responsive, on time, and professional.

via Google


Gas Furnace Installation in Seattle, WA 98199

“Team Ballard Natural Gas did an Exemplary job installing our new furnace from start to finish. On a routine maintenance they discovered our existing furnace was about two fail. A few days later a new furnace was installed and operational. Technician were efficient and kept our house and work area tidy. We couldn’t be happier and would highly recommend.” – Larry S.

Heat Pump Installation in Ballard, WA 98117

“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more even heat. He included these minor but significant adjustments in his bid. We decided to change from a gas furnace to an electric heat pump because of recent warmer summers and for environmental reasons.
Three technicians did the installation: Guthrie, Brandon and Nick. All were extremely competent, timely and respectful, taking time to explain the system as they went. The heat pump went in easily and our dining room is warmer now, since they adjusted ducts and air vents and moved the thermostat.
We have used Ballard Natural Gas for years for our existing furnace care and recommend them to anyone seeking good products and good service. It’s important to support our local businesses!”

– Susan N.

Gas Furnace Maintenance in Seattle, WA 98125

“Matt Deehring did a great job with my heat/air maintenance. He explained his work well so that I could understand and called back to help me reset my thermostat in the way I like it. I appreciate his politeness and friendliness.”

– Cindy R.

Gas Furnace Maintenance in Seattle, WA 98115

“The fellow who recently did a service check on our furnace was professional, knowledgeable and friendly, answering my questions clearly.”

– Carl W.

Other Maintenance in Seattle, WA 98133

“We were very pleased with Jesse and his promptness and courtesy plus the knowledge and good work that he provided for our furnace and heat pump. However, in the report that he sent to us there is no comment on two categories for the heat pump–Electrical disconnect condition and Contactor condition and one category for the gas furnace–carbon monoxide level. We would greatly appreciate that those items on the check list be updated as a part of our annual maintenance. Thank you”

– Randee E.

Heat Pump Maintenance in Seattle, WA 98103

“The maintenance experience on our heat pump and tankless water heater was great. Communication beforehand was clear and thorough, with texts and a call from the technician to let me know his arrival time. Jesse was very personable and knowledgeable and was happy to explain what he was doing as well as discuss cold-weather heat pump issues and water heater recirculation questions.”

– WALTER M.

Gas Furnace Maintenance in Seattle, WA 98115

“Thank you Matt for your service, and excellent explanation on how the furnace works. Very informative.”

– Anthony F.

Gas Furnace Repair in Seattle, WA 98125

“I thought Jesse was incredibly personable. He was quick to diagnose the issue and he took time to explain what was going on in a way that I could understand. Jesse had my furnace up and running very quickly. I also appreciate that he answered all my questions around maintenance and provided a detailed estimate.”

– Charity O.

Gas Furnace Maintenance in Shoreline, WA 98177

“Jesse called ahead when he was on his way, was timely, amiable, and efficient. Would be happy to have him service the heating & cooling systems in the future!”

– Janice W.

Gas Furnace Maintenance in Shoreline, WA 98177

“Jesse arrived on-time within the window provided when I scheduled the appointment. He quickly completed our annual maintenance for both our Furnace and A/C systems. He made a couple of small recommendations, but was never pushy about it and made it very clear that the system looked brand new.

I have been using BNG for several years now at two different houses and continue to be thrilled with the service and knowledge of their team from the leadership on down.”

– Alex S.

Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!


Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.