Customer Testimonials

From 449 reviews
Tom Varner
Tom Varner

Justin did a great job on our 'every 2' or 3?-- year maintenance checkup. Easygoing, professional, friendly. thanks, Ballard N G S!

via Google
Michael Avzaradel
Michael Avzaradel

Tyler is a phenomenal business man and I am so happy he came to our home for a consultation. Thank you.

via Google
Justin
Justin

Justin has been servicing our system for several years, He is timely, knowledgeable and gets the job done quickly. I highly recommend his work for Ballard Natural Gas

Kirk Blankenship
Kirk Blankenship

Justin at Ballard Natural Gas visited to perform the annual maintenance on our heating system. I appreciate Justin's attention to detail and clear communication. He's patient and very personable and I would recommend his services to all.

via Google
Ron Musgrave
Ron Musgrave

Chris has great knowledge of furnaces. He cleaned my furnace and checked every detail. I feel comfortable knowing my furnace is safe and ready to go for the cold season.

via Google
Jacob Cohen
Jacob Cohen

I just had two mini splits installed in my 5 level town-home, and Ballard Natural Gas Service did an INCREDIBLE job. I initially worked with Tyler who came to my home for several hours to walk through and design the system and best options…

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Joe W.
Joe W.

Excellent customer service and went out of there way to help us with a non-working unit.

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Cori Senechal
Cori Senechal

Justin came and performed a yearly maintenance on our furnace. He was polite and the work area was spotless when he was done. He also adjusted the fan so that it would circulate better and explained how to use the fan option only on the …

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Michael Arbuck
Michael Arbuck

Very responsive, friendly, professional and courteous. Needed to have my A/C system serviced and fixed, and they were prompt to respond, schedule and fix all my issues. Everyone I interacted with from scheduling, to billing, to repair were …

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John Halpin
John Halpin

Our BNG service technician Justin arrived at our home at the scheduled time. He was polite and friendly, and clearly explained the steps he would take to perform maintenance on our furnace and heat pump. Justin seemed organized and …

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Marnie Silbergeld
Marnie Silbergeld

Service done by Justin. Always professional and thorough. I appreciate the consistency in service throughout the last several years. Nice to see a familiar face.

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eddie stewart
eddie stewart

Thoroughly impressed! Do you ever wish the person who is coming to Repair or Service your appliances actually knows what they're doing, goes above and beyond and is kind and respectful? Those people work for Ballard Natural Gas! Norm and …

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Look, E
Look, E

Justin serviced my furnace today. He was on time, courteous and competent. My thanks for his excellent work.

Alexander Gorevski
Alexander Gorevski

Justin was great! He was very professional and prompt with checking the health of my HVAC system.

via Google
John Prueitt
John Prueitt

The crew was professional, personable, and seemed to know their stuff. We’re enjoying the upgrade in quality and efficiency with our new heat pump and furnace. There was some minor damage to outdoor steps during the removal of the old …

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David Petre
David Petre

Justin arrived right on time and performed the PM's for my furnace, explained everything he was doing, and was prompt and courteous.

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Mike Pete
Mike Pete

My Mitsubishi ductless mini-split air conditioning systems in two locations were installed by Ballard Natural Gas (BNG). I have had the systems serviced annually by BNG for a couple of years now. I would like to give kudos to the two …

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Darcy Fulcher
Darcy Fulcher

We appreciate Justin! He explains the technical aspects of our gas furnace maintenance in understandable terms. He's Polite, Profesional, and Efficient!

via Google
Angelo, C
Angelo, C

Thanks for sending out, Chris Damron, an excellent furnace technician. He cleaned and checked out our two units. Chris was courteous, knowledgeable, and explained his answers, in lay terms, to my questions. He is an asset to your company.

Tiffany Chen
Tiffany Chen

We've received great service each time we had our mini split AC and gas fireplace maintained. We've been lucky to have the same technician (Matt Deehring) come for the past 2 years, and he is amazing! He is really knowledgeable and always …

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Smallu71
Smallu71

They installed and maintain our HVAC system well and on schedule.

via Google
Brian Dokka
Brian Dokka

Technician was very professional but also good at explaining what he was doing and why. He gave some great recommendations for keeping our system health and running smooth. Will definitely recommend to others in the area.

via Google
Peter Davidson
Peter Davidson

BNG has been excellent going through the process of replacing our HVAC and the inevitable little issues that needed to be fixed. I highly recommend them for any HVAC needs.

via Google
John Donaldson
John Donaldson

Shout out to our service tech Matt , he is by far one of the best at finding out what's wrong with your equipment and how to make everything run smooth .He truly has a gift for diagnosis and problem solving , a true asset to BNG.

via Google
RaeAnne Rousso
RaeAnne Rousso

I have used Ballard Natural Gas Services in the past; installed a new gas furnace. They ended up being one of the companies I called for a ductless heat pump quote. Their sales rep; Tyler, has been amazing. He has been responsive to all of …

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Vanessa Laughlin
Vanessa Laughlin

Troy and the entire team are simply the best, we appreciate them so much and refer them constantly to neighbors, family, and friends.

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Jason Steinhubel
Jason Steinhubel

Garrett is very professional, polite, knowledgeable, informative and efficient! He was excellent for repairs to our Navien tankless water heater! I highly recommend!

via Google
Terri Spinelli
Terri Spinelli

Josh A to the rescue! We had 2 techinicians (Chris and Justin) from Ballard Natural Gas come to the house to fix and provide annual maintenance on our furnace and they wired the furnace incorrectly. Basically, the furnace would not shut off…

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Eliza Ives
Eliza Ives

Josh, our technician, was a pleasure! He was professional and communicative and clearly explained the service he was doing and why it was important. On the phone, Maria and the gentleman who helped schedule our service were helpful, …

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Andrew Bae
Andrew Bae

I always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window) to maintain my home's furnace and water heater. After both systems were serviced, they …

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David Downing
David Downing

Garrett visited us for our annual furnace maintenance appointment. Our furnace is 20+ years old, so we know the end is probably within sight. Talking to Garrett about it, he said it's still looking good, but agreed that we'd be wise to plan…

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Cory
Cory

Our tankless water heater went out and after getting a ridiculously priced quote and hard-sell from a larger company, we called Ballard Natural Gas for a second opinion – I am SO GLAD we did. Seth the dispatch explained the most likely …

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Sue Clark
Sue Clark

We had them replace a gas furnace in my 93 year old mom's home in Seattle. Their entire staff from beginning to end was professional, knowledgeable and easy to work with. They showed up when they said they would show up. We received …

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Alinda Page
Alinda Page

The sales person, Tony Ragsdale, was professional, honest, and did not try to up-sell is. He also made arrangements with the owner of our home to purchase and install a new furnace within 5 days of the old one being Red Tagged by PSE for …

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Greg McMahon
Greg McMahon

BNGS installed a Mitsubishi heat pump at my house this winter. They did a fantastic job. Jay and his helpers did an excellent job with the installation. Their technician Norm is adding some new dampers in the duct work to balance cooling in…

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Sarah Friedman
Sarah Friedman

Easy scheduling and friendly, professional and knowledgeable techs (Justin today – last time was Clinton) make for an all around great experience. Highly recommend.

via Google
Rick Veit
Rick Veit

Our gas water heater blew up (13 years old) late on a Monday afternoon. Josh the on call technician returned my call within half an hour and walked me through how to shut off tank and drain it. A new tank was installed the next morning by …

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Jason Merron
Jason Merron

I don't usually post reviews, but these guys are top drawer. I called them at lunchtime as my furnace ignitor had died. They arrived within 2 hours, wearing masks, and had it repaired in 20 minutes. Fast, courteous, knowledgeable, safe and …

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Joyce Jackson
Joyce Jackson

Justin and Chris did an excellent job of setting to right all of my heating needs. They were efficient and professional. It was a good experience.

via Google
Mark R
Mark R

We had a furnace and tankless water heater stop working at the same time. The service tech Norm was on time, professional and explained everything he was doing – a really great experience.

via Google
Christopher E Sims
Christopher E Sims

Justin was on time, professional and courteous. Ballard has done an excellent job at maintaining and repairing my furnace and now the new heat pump they have installed.

via Google
Sanders, C
Sanders, C

You guys are great. Matt was terrific. And the whole company provides wonderful service. I'm very very impressed

Ryan Hardie
Ryan Hardie

Flexible and professional. On time, fast, and thorough. Provided in person verbal summary as well as an excellent digital report with photos via email. Great experience all around.

via Google
Yarrow Rotskoff
Yarrow Rotskoff

Josh helped us with a repair and later a regular service on our furnace and tankless hot water heater. The service was informative, courteous, professional and fast. I couldn't be happier.

via Google
henrick1
henrick1

A few years ago our heater needed to be replaced. It had been running since 1974 and 30 years later was on its last legs. After talking to three different companies, I selected Ballard Natural Gas; they met with us and provided a range of …

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Alan Roedell
Alan Roedell

We asked for an estimate to convert to electric heating and cooling. Tony investigated our system and because our gas furnace is only 4 years old and 95 0/0 efficient, he recommended that we delay making the switch for a few years. Our …

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Pete Vickers
Pete Vickers

I have to say Ballard Natural Gas wasn’t the first place I called. My furnace went out and couldn’t get an appt for several weeks at another company. Ballard

NG had availability right away, like the next day. Told me they reserve spots for …

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Ronda Haun
Ronda Haun

Great communication about service appointments. Technicians were professional and followed COVID protocols. Repairs were completed and our furnace is fully operational.

via Google
Kerry Kahl
Kerry Kahl

The FIVE STAR maintenance is the best deal around. One annual fee covers regular inspection and maintenance on furnace and heat pump. And prompt service calls if any problems come up.

I've been with Ballard Natural Gas for several decades …

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joe rutledge
joe rutledge

Justin arrived in the appointment window, quickly diagnosed our problem, and replaced the condensate pump. The house is heating back up during this cold, snowy spell after less than an hour of work. He exhibited a professional, confident …

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Chris
Chris

They removed my oil furnace and installed a heat pump. The work was done well and efficient. There were a few scheduling hiccups that occurred but other than that everything went great and the price was more than fair.

via Google
Scott Kenley
Scott Kenley

Josh serviced our furnace and was great to work with. He gave us some tips to ensure our furnace lasts as long as possible. We will use Ballard Natural Gas in the future.

via Google
Linda Vonheim
Linda Vonheim

I had No heat last weekend. First thing Monday, Ballard called and arranged for a tech to come out-same day! Garrett came at the scheduled time. He's been here before for repairs. I needed a new switch which took a day and half to come in. …

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Elva Francis
Elva Francis

This was a repair on my son's furnace. He was a cancer victim. The repair man was on time, did a great job and the charge was reasonable. I will recommend Ballard natural gas to my friends.

via Google
Donna van Zuylen
Donna van Zuylen

We've used Ballard Natural Gas a number of times in the past seven years (including an installation) and are really happy to work with them. They are always professional, reliable, and efficient. We will continue to use Ballard Natural Gas…

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sibyl glasby
sibyl glasby

Justin was great! Fixed the problem and explained what we need to do in the future so we don’t have the same issue. Appreciated that Ballard Natural Gas was able to squeeze me in quickly. Will definitely use their services again.

via Google
Kodama, C
Kodama, C

Justin did a great job of servicing my furnace.

Ken Y
Ken Y

My co-worker suggested this company to me, so I called right away and was obtain an appointment much quicker than their competitors and willing help out. They kept me posted with the schedule, communication was great. Garrett, the …

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Paul Carmony
Paul Carmony

After three days it worked fine. Had to reinstall the furness and run a new relay under the house to reach the AC unit and then make adjustments so it would work properly and that took and extra third day visit to do so.

via Google
michael seabeck
michael seabeck

Excellent Company for us. They installed our furnace and have been doing our annual service for over 10 years now. Matt our technician was proffesional and courteous. He exlpained everything that was done today.

via Google
Susan Rich
Susan Rich

Garrett was superb. I've been a customer of Ballard Natural Gas for over a decade. Most recently, I've had a tankless hot water system installed (on a Thur and Friday). On Saturday morning, the water in my kitchen stopped working completely…

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via Google
Glenn, B
Glenn, B

We very much like your company. Thanks for your helpful suggestions for managing our heat/cold issues.

Doug Kinoshita
Doug Kinoshita

Ballard Natural Gas has done work on our home for the past 18 years. They have installed all new ductwork throughout our home, installed a new gas furnace, a change over from oil, and maintained it ever since.

They have also run external …

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via Google
Laura Staley
Laura Staley

The repair technician showed up on time. He identified the problem quickly and explained it clearly. He fixed the issue, and was finished quickly, so that my heat was back on in less than two hours. Great job!

via Google
Anonymous
Anonymous

Matt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!

Michael Orear
Michael Orear

Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …

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via Google
Pat W
Pat W

Duct and Vent Cleaning

We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …

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Karolyn Birnbaum
Karolyn Birnbaum

We chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …

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via Google
Terry Farrah
Terry Farrah

I've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …

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via Google
Mike Atwood
Mike Atwood

Garrett came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work. After cleaning up he told what he had done, what his recommendations were, & then processed my payment. Thank You Garrett! (and …

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via Google
Hallie Spies
Hallie Spies

NW Ballard is our solution to all our HVAC issues. They are incredibly reliable and have always been prompt, courteous and professional. We will continue to use them with confidence for all of our HVAC needs. These guys are the best!

via Google
Rachel Schopen
Rachel Schopen

Technician was prompt and very polite. Performed scheduled work efficiently and answered all questions I had in a clear, concise manner. Based on this service call, I would definitely recommend Ballard Natural Gas.

via Google
Jan Hendrickson
Jan Hendrickson

I have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …

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Jon Brown
Jon Brown

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …

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James Ableson
James Ableson

We recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and

pricing process, and selected…

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Maryann Savina
Maryann Savina

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

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Dianne Scott
Dianne Scott

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

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Naveen Garg
Naveen Garg

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

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Bellamy, S
Bellamy, S

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Mary Kay Beeby
Mary Kay Beeby

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

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Andrew Wright
Andrew Wright

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

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Rob Mohn
Rob Mohn

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

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Kaine Robertson
Kaine Robertson

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

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JD B
JD B

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

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Nancy York-Erwin
Nancy York-Erwin

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

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Evan Wiederspan
Evan Wiederspan

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

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Matt Boswell
Matt Boswell

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

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Sara Adelman
Sara Adelman

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

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Mike Snyder
Mike Snyder

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

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Sharon Brown
Sharon Brown

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

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MacKay, V
MacKay, V

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Jeannie Shu
Jeannie Shu

We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…

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Jim H
Jim H

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

Rob R
Rob R

The rep you sent out to me did a fantastic job!

Chris Lemoine
Chris Lemoine

Some years ago, we had a not-so-good experience with BNG. They weren't interested in working on our finicky gas fireplace. But this time, when our furnace broke during the record cold spell right after Christmas 2021 in Seattle, they came …

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Dave Colescott
Dave Colescott

Though it took multiple visits over several weeks, they finally were able to fix the multiple problems with my Navien Tankless water heater. Other than parts, I only had to pay labor for the first of four visits. Very persistent and …

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via Google
Nan B
Nan B

I have had a new furnace and yearly checkups from Ballard Natural Gas

Service. They have always been knowledgeable, courteous and good to have

around, Highly recommend – 5 stars

Eric Madis
Eric Madis

I just had Ballard Natural Gas install a Panasonic ERV (Energy Recovery Ventilator) in my ceiling and attic. They did a great job on the installation and the unit is working nicely. Hopefully it will save me money in the summer and winter…

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Tony Rags
Tony Rags

Hands down the best residential HVAC company around!!

via Facebook


Water Heater Maintenance in Ballard, WA 98117

“Justin was friendly, fast, and thorough with our tankless water heater maintenance.” – Nick H.

Gas Furnace Maintenance in Seattle, WA 98109

“Justin did a great job. Thank you!”

– Allison F.

Gas Furnace Maintenance in West Seattle, WA 98146

“Justin is courteous, efficient and reliable! We’ve been lucky enough to have him do our furnace maintenance for a number of years and he is consistently a 5 star representative of your company! Thanks Justin!!”

– Kristen M.

Gas Furnace Maintenance in Seattle, WA 98116

“I had an excellent annual maintenance service for my high efficiency gas furnace today, performed by Justin, who is the best! He is careful, thorough and a great communicator. I’ve been with BNG since this system was installed and appreciate being able to count on keeping everything fully functional. Today’s service was documented with photos of all the work done…..a really nice touch and much appreciated. Also love the new portal which allows homeowners to access the entire history of maintenance on their equipment. thank you!!!”

– Lorabeth L.

Heat Pump Installation in Seattle, WA 98107

“Had Ballard Natural Gas install a heat pump. Connor, Michael, and the electrician did a great job and had the unit running by 5pm. Unit is super quite and the technicians were very versed in the installation and explaining how to use the thermostat/unit.”

– Chris C.

Heat Pump Installation in Seattle, WA 98177

“Just wanted to share that we had a great experience with Ballard Natural Gas. They installed two heat pumps simultaneously (lg house) and did a great job, from the original consultation and estimate all the way thru the scheduling, installation and followup. Professional, courteous, they went above and beyond to ensure that everything went smoothly and was done well and we could not be more happy with them. Everything is working exactly as promised and you’ll be in good hands.”

– Clay D.

Gas Furnace Maintenance in Seattle, WA 98112

“Matt was fantastic. Arrived on time, and answered a barrage of questions clearly and thoughtfully. Exactly what you want in a service technician. Not the usual non-answers or gobbledygook that no lay person can understand.”

– Anne H.

Ductless Mini-Split Maintenance in Seattle, WA 98103

“Great experience. Justin was great. Came on time and did a great job on my yearly maintenance.”

– Kweku A.

Air Conditioner Maintenance in Seattle, WA 98199

“Justin prompt, efficient service. Very pleased with his work.”

– David S.

Gas Furnace Maintenance in Seattle, WA 98133

“Justin was so friendly and courteous. He explained everything clearly and showed me that my furnace’s capacitor was faulty and we decided to replace it on his visit today.”

– Gail R.

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Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!


Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.