Customer Testimonials

From 411 reviews
Eliza Ives
Eliza Ives

Josh, our technician, was a pleasure! He was professional and communicative and clearly explained the service he was doing and why it was important. On the phone, Maria and the gentleman who helped schedule our service were helpful, …

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Andrew Bae
Andrew Bae

I always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window) to maintain my home's furnace and water heater. After both systems were serviced, they …

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David Downing
David Downing

Garrett visited us for our annual furnace maintenance appointment. Our furnace is 20+ years old, so we know the end is probably within sight. Talking to Garrett about it, he said it's still looking good, but agreed that we'd be wise to plan…

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Wiley Hampton
Wiley Hampton

Very impressed with Mr.Hawker"s expertise in maintaining our furnace and describing a problem.

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Cory
Cory

Our tankless water heater went out and after getting a ridiculously priced quote and hard-sell from a larger company, we called Ballard Natural Gas for a second opinion – I am SO GLAD we did. Seth the dispatch explained the most likely …

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Sue Clark
Sue Clark

We had them replace a gas furnace in my 93 year old mom's home in Seattle. Their entire staff from beginning to end was professional, knowledgeable and easy to work with. They showed up when they said they would show up. We received …

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Alinda Page
Alinda Page

The sales person, Tony Ragsdale, was professional, honest, and did not try to up-sell is. He also made arrangements with the owner of our home to purchase and install a new furnace within 5 days of the old one being Red Tagged by PSE for …

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Greg McMahon
Greg McMahon

BNGS installed a Mitsubishi heat pump at my house this winter. They did a fantastic job. Jay and his helpers did an excellent job with the installation. Their technician Norm is adding some new dampers in the duct work to balance cooling in…

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Sarah Friedman
Sarah Friedman

Easy scheduling and friendly, professional and knowledgeable techs (Justin today – last time was Clinton) make for an all around great experience. Highly recommend.

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Rick Veit
Rick Veit

Our gas water heater blew up (13 years old) late on a Monday afternoon. Josh the on call technician returned my call within half an hour and walked me through how to shut off tank and drain it. A new tank was installed the next morning by …

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Jason Merron
Jason Merron

I don't usually post reviews, but these guys are top drawer. I called them at lunchtime as my furnace ignitor had died. They arrived within 2 hours, wearing masks, and had it repaired in 20 minutes. Fast, courteous, knowledgeable, safe and …

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Joyce Jackson
Joyce Jackson

Justin and Chris did an excellent job of setting to right all of my heating needs. They were efficient and professional. It was a good experience.

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Mark R
Mark R

We had a furnace and tankless water heater stop working at the same time. The service tech Norm was on time, professional and explained everything he was doing – a really great experience.

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Christopher E Sims
Christopher E Sims

Justin was on time, professional and courteous. Ballard has done an excellent job at maintaining and repairing my furnace and now the new heat pump they have installed.

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Sanders, C
Sanders, C

You guys are great. Matt was terrific. And the whole company provides wonderful service. I'm very very impressed

Doug Baer
Doug Baer

I appreciate the quick response in getting the parts needed to repair the furnace. Justin was courteous and professional and the repair was done quickly.

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Ryan Hardie
Ryan Hardie

Flexible and professional. On time, fast, and thorough. Provided in person verbal summary as well as an excellent digital report with photos via email. Great experience all around.

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Yarrow Rotskoff
Yarrow Rotskoff

Josh helped us with a repair and later a regular service on our furnace and tankless hot water heater. The service was informative, courteous, professional and fast. I couldn't be happier.

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henrick1
henrick1

A few years ago our heater needed to be replaced. It had been running since 1974 and 30 years later was on its last legs. After talking to three different companies, I selected Ballard Natural Gas; they met with us and provided a range of …

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Alan Roedell
Alan Roedell

We asked for an estimate to convert to electric heating and cooling. Tony investigated our system and because our gas furnace is only 4 years old and 95 0/0 efficient, he recommended that we delay making the switch for a few years. Our …

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Pete Vickers
Pete Vickers

I have to say Ballard Natural Gas wasn’t the first place I called. My furnace went out and couldn’t get an appt for several weeks at another company. Ballard

NG had availability right away, like the next day. Told me they reserve spots for …

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Wendy Strack
Wendy Strack

Justin was very nice and did a great job! Would hv him back again.

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Ronda Haun
Ronda Haun

Great communication about service appointments. Technicians were professional and followed COVID protocols. Repairs were completed and our furnace is fully operational.

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Kerry Kahl
Kerry Kahl

The FIVE STAR maintenance is the best deal around. One annual fee covers regular inspection and maintenance on furnace and heat pump. And prompt service calls if any problems come up.

I've been with Ballard Natural Gas for several decades …

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joe rutledge
joe rutledge

Justin arrived in the appointment window, quickly diagnosed our problem, and replaced the condensate pump. The house is heating back up during this cold, snowy spell after less than an hour of work. He exhibited a professional, confident …

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Chris
Chris

They removed my oil furnace and installed a heat pump. The work was done well and efficient. There were a few scheduling hiccups that occurred but other than that everything went great and the price was more than fair.

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Scott Kenley
Scott Kenley

Josh serviced our furnace and was great to work with. He gave us some tips to ensure our furnace lasts as long as possible. We will use Ballard Natural Gas in the future.

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Linda Vonheim
Linda Vonheim

I had No heat last weekend. First thing Monday, Ballard called and arranged for a tech to come out-same day! Garrett came at the scheduled time. He's been here before for repairs. I needed a new switch which took a day and half to come in. …

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Jeff Thiel
Jeff Thiel

Tony was very helpful in providing a proposal for how we can implement air conditioning in our house.

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Elva Francis
Elva Francis

This was a repair on my son's furnace. He was a cancer victim. The repair man was on time, did a great job and the charge was reasonable. I will recommend Ballard natural gas to my friends.

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Donna van Zuylen
Donna van Zuylen

We've used Ballard Natural Gas a number of times in the past seven years (including an installation) and are really happy to work with them. They are always professional, reliable, and efficient. We will continue to use Ballard Natural Gas…

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Robert Rodrigues
Robert Rodrigues

They installed a heat pump and have been servicing it and my furnace. Excellent service and polite and prompt technicians. Highly recommend.

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Amy King 426
Amy King 426

Justin was on time and quickly repaired my furnace. Nice, professional and punctual!

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LM D
LM D

Extremely happy with service done by Norm. After having bad luck with another heating firm in the past, we would highly recommend Ballard Natural Gas!

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sibyl glasby
sibyl glasby

Justin was great! Fixed the problem and explained what we need to do in the future so we don’t have the same issue. Appreciated that Ballard Natural Gas was able to squeeze me in quickly. Will definitely use their services again.

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Kodama, C
Kodama, C

Justin did a great job of servicing my furnace.

Roy Lee III
Roy Lee III

Garett our service technician was excellent. He provided five star service .

Thank You

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Jules Catbird
Jules Catbird

I have used them for years, for gas furnace tune ups and once when a part burned out and they fixed it. Would recommend them.

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Anne Murray
Anne Murray

Josh was a true pleasure to work with from A-Z. He was incredibly knowledgeable, super fast and thorough and truly went above and beyond to make sure our air ducts/vents were spotless. He took time to answer my many questions and left …

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Ken Y
Ken Y

My co-worker suggested this company to me, so I called right away and was obtain an appointment much quicker than their competitors and willing help out. They kept me posted with the schedule, communication was great. Garrett, the …

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Paul Carmony
Paul Carmony

After three days it worked fine. Had to reinstall the furness and run a new relay under the house to reach the AC unit and then make adjustments so it would work properly and that took and extra third day visit to do so.

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michael seabeck
michael seabeck

Excellent Company for us. They installed our furnace and have been doing our annual service for over 10 years now. Matt our technician was proffesional and courteous. He exlpained everything that was done today.

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Susan Rich
Susan Rich

Garrett was superb. I've been a customer of Ballard Natural Gas for over a decade. Most recently, I've had a tankless hot water system installed (on a Thur and Friday). On Saturday morning, the water in my kitchen stopped working completely…

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Glenn, B
Glenn, B

We very much like your company. Thanks for your helpful suggestions for managing our heat/cold issues.

Doug Kinoshita
Doug Kinoshita

Ballard Natural Gas has done work on our home for the past 18 years. They have installed all new ductwork throughout our home, installed a new gas furnace, a change over from oil, and maintained it ever since.

They have also run external …

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Laura Staley
Laura Staley

The repair technician showed up on time. He identified the problem quickly and explained it clearly. He fixed the issue, and was finished quickly, so that my heat was back on in less than two hours. Great job!

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Anonymous
Anonymous

Matt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!

Nick Sullivan
Nick Sullivan

Garrett came by and was extremely nice and professional. He helped get our hot water back on and would definitely recommend their service to anyone.

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Michael Orear
Michael Orear

Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …

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Pat W
Pat W

Duct and Vent Cleaning

We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …

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Karolyn Birnbaum
Karolyn Birnbaum

We chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …

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Terry Farrah
Terry Farrah

I've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …

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Mike Atwood
Mike Atwood

Clinton came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work,. He showed me the part that needed replacement, and explained why he thought that. After cleaning up he showed me the things he …

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Hallie Spies
Hallie Spies

NW Ballard is our solution to all our HVAC issues. They are incredibly reliable and have always been prompt, courteous and professional. We will continue to use them with confidence for all of our HVAC needs. These guys are the best!

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Trip Allen
Trip Allen

Thermostat for new HVAC system was faulty. Good communication about who the technician would be and ETA. Arrived at the first minute of a 3-hour window. Quickly replaced the unit and made sure it was working correctly, and answered …

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Rachel Schopen
Rachel Schopen

Technician was prompt and very polite. Performed scheduled work efficiently and answered all questions I had in a clear, concise manner. Based on this service call, I would definitely recommend Ballard Natural Gas.

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Jan Hendrickson
Jan Hendrickson

I have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …

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Lydia Heard
Lydia Heard

Quick and accurate diagnosis of furnace problem and quick repair when part arrived. Polite and efficient mobile techs and friendly office staff. Great improvement over previous experiences with other companies.

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carol chandler
carol chandler

After being customers for 20years we had our water heater and home heater replaced. We were treated with respect, and courtesy and our new products are great.

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Shaun O'Neil
Shaun O'Neil

Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I'm very …

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Jon Brown
Jon Brown

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …

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James Ableson
James Ableson

We recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and

pricing process, and selected…

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Maryann Savina
Maryann Savina

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

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Jenny Girl Friday
Jenny Girl Friday

Very happy. Friendly staff, showed up on time, lots of reminders before arrival. Double-checked charges and services with me. Explained how things worked, gave me tips on preventative measures. Clean, quick, respectful.

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Nick Stefonick
Nick Stefonick

This is my second install with Ballard Natural Gas and they did another great job. There crew was professional and there install was perfect. I would use them again with no questions asked.

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Dianne Scott
Dianne Scott

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

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Naveen Garg
Naveen Garg

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

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Bellamy, S
Bellamy, S

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Douglas Mclaren
Douglas Mclaren

The Ballard technician was on time, courteous and professional and quickly diagnosed our heating system issue and advised us on how to keep it from reoccurring. We’ve used them before and will use them again.

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Mary Kay Beeby
Mary Kay Beeby

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

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Andrew Wright
Andrew Wright

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

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Rob Mohn
Rob Mohn

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

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Donald MacDonald
Donald MacDonald

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

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Kaine Robertson
Kaine Robertson

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

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Michael Collier
Michael Collier

I have sent multiple real estate clients to Neil and his team, and they come through with flying colors every single time. I always get a “thank you so much for recommending BNG – they are amazing to work with” I dont even think about …

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JD B
JD B

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

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Nancy York-Erwin
Nancy York-Erwin

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

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Howard Mack
Howard Mack

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

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Marilyn Andrews
Marilyn Andrews

Our inspector was prompt, very efficient, and gave us several recommendations to improve the performance of our gas furnace. He seemed very knowledgeable and professional.

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Theresa Nilsen
Theresa Nilsen

We have used Ballard Natural Gas for years. They keep our furnace running like a top. They come, do their work, and leave with no problems. Always arrive on time. Would recommend them to anyone.

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Evan Wiederspan
Evan Wiederspan

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

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Dimitri Raisis
Dimitri Raisis

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

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Matt Boswell
Matt Boswell

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

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Sara Adelman
Sara Adelman

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

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Mike Snyder
Mike Snyder

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

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Eric Kolmodin
Eric Kolmodin

Ballard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.

I recommend them highly for any …

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Sharon Brown
Sharon Brown

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

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Alexander Campbell
Alexander Campbell

We were dealing with a broken 100K BTU gas heating furnace for a warehouse. These guys gave me a good bid, stuck to that amount, and did an amazing installation job. Old furnace out, new furnace in, works great. Great customer service too.

via Google
Mary Beth Wayda
Mary Beth Wayda

Ballard Natural Gas has installed a tankless gas hot water heater

for me and now does maintenance as recommended. They are

knowledgable and experienced. Would highly recommend them

to anyone looking for exceptional service.

via Google
MacKay, V
MacKay, V

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Pat Puterbaugh
Pat Puterbaugh

Justin arrived right on time, worked hard and did a good job

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Jeannie Shu
Jeannie Shu

We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…

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Mike Hartzell
Mike Hartzell

We received an amazing bid to install a gas fireplace insert from Ballard Natural Gas. The crew came out a few days later to run the gas, electrical and venting as well as install the unit. They did an awesome job and our new fireplace is …

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Maria Renninger
Maria Renninger

I switched to Ballard Natural Gas a year+ ago, and could not be happier. They are expert, organized, pleasant, polite, professional. Every single person – the people who answer the phones, the cleaners, the techs, everyone. If you need a …

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Jim H
Jim H

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

Eli Williams
Eli Williams

We recently had Ballard Natural Gas install a ductless heat-pump system in our master bedroom which is a converted attic. We also had them service our furnace. For the ductless system, their price beat or was close to on-par with the 3 …

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Nicole Tromble
Nicole Tromble

Converting to a heat pump system was a big decision. The project required many steps and people working together. It isn't unusual to hear horror stories of the many things that go wrong with a project of this size. However, my home was in …

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Bret Voss
Bret Voss

Replaced oil furnace with Mitsubishi Heat Pump. Best price after getting a few quotes. During installation there was a schedule mix-up and the house was without heat for 2 days. BNGS immediately apologized, fixed the schedule as quickly as …

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Rob R
Rob R

The rep you sent out to me did a fantastic job!

Chris Lemoine
Chris Lemoine

Some years ago, we had a not-so-good experience with BNG. They weren't interested in working on our finicky gas fireplace. But this time, when our furnace broke during the record cold spell right after Christmas 2021 in Seattle, they came …

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Gas Furnace Repair in Seattle, WA 98105

“Garrett was excellent. He explained what he was doing the whole way through and answered some of my basic questions. He offered a few additional services but wasn’t pushy. Won me over as a customer.” – Victor E.

Gas Furnace Repair in Seattle, WA 98103

“Just wanted to thank you for sending Garrett out this evening to check our furnace that is not working. He did an awesome job assessing the problem, explaining what is needed and gave us recommendations for things we could do to make our system run better once it is repaired. Garrett is very knowledgeable, professional and helpful. Thank you!”

– Debra B.

Gas Furnace Maintenance in Capitol Hill, WA 98112

“Justin was great! He completed a service maintenance on our gas furnace, explaining all his steps, reviewing photos, and changing the air filter… all done quickly and pleasantly. Appreciate the new scheduling reminder and appointment systems, too!”

– Elizabeth C.

Gas Furnace Maintenance in Seattle, WA 98199

“I am very pleased and satisfied with the gas furnace annual maintenance work that Justin did for us on 11/3. He reviewed with me what he did, what he saw and what it meant. Justin has done this work for us for at least three years now and we are happy that he continues to do it.”

– Daniel D.

Heat Pump Replacement in West Seattle, WA 98146

“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have.
Thank you, David”

– David S.

Heat Pump Maintenance in Seattle, WA 98115

“Justin gave us great service. He explained what needed to be done and why, the cost, and
got to work. He was courteous and helpful. We’d welcome him back next year.”

– Bruce M.

Gas Furnace Maintenance in Ballard, WA 98107

“Justin has serviced our funaces for the past several years. He has been efficient and very professional! I highly recommend him and Ballard Natural Gas for furnace needs.”

– Patti K.

Gas Furnace Maintenance in Seattle, WA 98119

“Justin did a great job on annual maintenance for my gas furnace and MERV 16 air filter unit. Friendly, efficient, neat, orderly and answered all of my questions.”

– Neal G.

Ductless Mini-Split Maintenance in Shoreline, WA 98125

“We appreciated the excellent customer service and technical knowledge that Justin provided for our yearly maintenance. He answered our questions and made us feel comfortable. I was thankful that my questions about the cloud system was followed up by Seth and how to proceed. Thank you to both Justin and Seth.”

– Samuel C.

Gas Furnace Installation in Capitol Hill, WA 98112

“Great fast service by Justin”

– Tarik B.

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Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!


Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.