Customer Testimonials
Josh, our technician, was a pleasure! He was professional and communicative and clearly explained the service he was doing and why it was important. On the phone, Maria and the gentleman who helped schedule our service were helpful, …
read moreI always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window) to maintain my home's furnace and water heater. After both systems were serviced, they …
read moreGarrett visited us for our annual furnace maintenance appointment. Our furnace is 20+ years old, so we know the end is probably within sight. Talking to Garrett about it, he said it's still looking good, but agreed that we'd be wise to plan…
read moreOur tankless water heater went out and after getting a ridiculously priced quote and hard-sell from a larger company, we called Ballard Natural Gas for a second opinion – I am SO GLAD we did. Seth the dispatch explained the most likely …
read moreWe had them replace a gas furnace in my 93 year old mom's home in Seattle. Their entire staff from beginning to end was professional, knowledgeable and easy to work with. They showed up when they said they would show up. We received …
read moreThe sales person, Tony Ragsdale, was professional, honest, and did not try to up-sell is. He also made arrangements with the owner of our home to purchase and install a new furnace within 5 days of the old one being Red Tagged by PSE for …
read moreBNGS installed a Mitsubishi heat pump at my house this winter. They did a fantastic job. Jay and his helpers did an excellent job with the installation. Their technician Norm is adding some new dampers in the duct work to balance cooling in…
read moreOur gas water heater blew up (13 years old) late on a Monday afternoon. Josh the on call technician returned my call within half an hour and walked me through how to shut off tank and drain it. A new tank was installed the next morning by …
read moreI don't usually post reviews, but these guys are top drawer. I called them at lunchtime as my furnace ignitor had died. They arrived within 2 hours, wearing masks, and had it repaired in 20 minutes. Fast, courteous, knowledgeable, safe and …
read moreYou guys are great. Matt was terrific. And the whole company provides wonderful service. I'm very very impressed
A few years ago our heater needed to be replaced. It had been running since 1974 and 30 years later was on its last legs. After talking to three different companies, I selected Ballard Natural Gas; they met with us and provided a range of …
read moreWe asked for an estimate to convert to electric heating and cooling. Tony investigated our system and because our gas furnace is only 4 years old and 95 0/0 efficient, he recommended that we delay making the switch for a few years. Our …
read moreI have to say Ballard Natural Gas wasn’t the first place I called. My furnace went out and couldn’t get an appt for several weeks at another company. Ballard
NG had availability right away, like the next day. Told me they reserve spots for …
read moreThe FIVE STAR maintenance is the best deal around. One annual fee covers regular inspection and maintenance on furnace and heat pump. And prompt service calls if any problems come up.
I've been with Ballard Natural Gas for several decades …
read moreJustin arrived in the appointment window, quickly diagnosed our problem, and replaced the condensate pump. The house is heating back up during this cold, snowy spell after less than an hour of work. He exhibited a professional, confident …
read moreI had No heat last weekend. First thing Monday, Ballard called and arranged for a tech to come out-same day! Garrett came at the scheduled time. He's been here before for repairs. I needed a new switch which took a day and half to come in. …
read moreWe've used Ballard Natural Gas a number of times in the past seven years (including an installation) and are really happy to work with them. They are always professional, reliable, and efficient. We will continue to use Ballard Natural Gas…
read moreJustin did a great job of servicing my furnace.
Josh was a true pleasure to work with from A-Z. He was incredibly knowledgeable, super fast and thorough and truly went above and beyond to make sure our air ducts/vents were spotless. He took time to answer my many questions and left …
read moreMy co-worker suggested this company to me, so I called right away and was obtain an appointment much quicker than their competitors and willing help out. They kept me posted with the schedule, communication was great. Garrett, the …
read moreGarrett was superb. I've been a customer of Ballard Natural Gas for over a decade. Most recently, I've had a tankless hot water system installed (on a Thur and Friday). On Saturday morning, the water in my kitchen stopped working completely…
read moreWe very much like your company. Thanks for your helpful suggestions for managing our heat/cold issues.
Ballard Natural Gas has done work on our home for the past 18 years. They have installed all new ductwork throughout our home, installed a new gas furnace, a change over from oil, and maintained it ever since.
They have also run external …
read moreMatt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!
Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …
read moreDuct and Vent Cleaning
We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …
read moreWe chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …
read moreI've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …
read moreClinton came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work,. He showed me the part that needed replacement, and explained why he thought that. After cleaning up he showed me the things he …
read moreThermostat for new HVAC system was faulty. Good communication about who the technician would be and ETA. Arrived at the first minute of a 3-hour window. Quickly replaced the unit and made sure it was working correctly, and answered …
read moreI have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …
read moreGreat emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I'm very …
read moreBallard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …
read moreWe recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and
pricing process, and selected…
read moreBallard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …
read moreBallard Natural Gas came to our house the same day we called about
an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …
read moreI have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …
read moreI just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.
After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …
read moreNeil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.
Getting a …
read moreI was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …
read moreBNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …
read moreI have sent multiple real estate clients to Neil and his team, and they come through with flying colors every single time. I always get a “thank you so much for recommending BNG – they are amazing to work with” I dont even think about …
read moreWe have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …
read moreBallard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …
read moreJeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …
read moreBallard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …
read moreWill be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …
read moreBallard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …
read moreWhen you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.
From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…
read moreBallard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.
I recommend them highly for any …
read moreI have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …
read moreI'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!
We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…
read moreWe received an amazing bid to install a gas fireplace insert from Ballard Natural Gas. The crew came out a few days later to run the gas, electrical and venting as well as install the unit. They did an awesome job and our new fireplace is …
read moreI switched to Ballard Natural Gas a year+ ago, and could not be happier. They are expert, organized, pleasant, polite, professional. Every single person – the people who answer the phones, the cleaners, the techs, everyone. If you need a …
read moreThank you, Tony was great.
Jim Honan
Neil Walter Company
Commercial Real Estate Services
(206) 399-7649
Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>
We recently had Ballard Natural Gas install a ductless heat-pump system in our master bedroom which is a converted attic. We also had them service our furnace. For the ductless system, their price beat or was close to on-par with the 3 …
read moreConverting to a heat pump system was a big decision. The project required many steps and people working together. It isn't unusual to hear horror stories of the many things that go wrong with a project of this size. However, my home was in …
read moreReplaced oil furnace with Mitsubishi Heat Pump. Best price after getting a few quotes. During installation there was a schedule mix-up and the house was without heat for 2 days. BNGS immediately apologized, fixed the schedule as quickly as …
read moreThe rep you sent out to me did a fantastic job!
Some years ago, we had a not-so-good experience with BNG. They weren't interested in working on our finicky gas fireplace. But this time, when our furnace broke during the record cold spell right after Christmas 2021 in Seattle, they came …
read more
Gas Furnace Repair in Seattle, WA 98105
Gas Furnace Repair in Seattle, WA 98103
“Just wanted to thank you for sending Garrett out this evening to check our furnace that is not working. He did an awesome job assessing the problem, explaining what is needed and gave us recommendations for things we could do to make our system run better once it is repaired. Garrett is very knowledgeable, professional and helpful. Thank you!”
– Debra B.
Gas Furnace Maintenance in Capitol Hill, WA 98112
“Justin was great! He completed a service maintenance on our gas furnace, explaining all his steps, reviewing photos, and changing the air filter… all done quickly and pleasantly. Appreciate the new scheduling reminder and appointment systems, too!”
– Elizabeth C.
Gas Furnace Maintenance in Seattle, WA 98199
“I am very pleased and satisfied with the gas furnace annual maintenance work that Justin did for us on 11/3. He reviewed with me what he did, what he saw and what it meant. Justin has done this work for us for at least three years now and we are happy that he continues to do it.”
– Daniel D.
Heat Pump Replacement in West Seattle, WA 98146
“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have.
Thank you, David”
– David S.
Heat Pump Maintenance in Seattle, WA 98115
“Justin gave us great service. He explained what needed to be done and why, the cost, and
got to work. He was courteous and helpful. We’d welcome him back next year.”
– Bruce M.
Gas Furnace Maintenance in Ballard, WA 98107
“Justin has serviced our funaces for the past several years. He has been efficient and very professional! I highly recommend him and Ballard Natural Gas for furnace needs.”
– Patti K.
Gas Furnace Maintenance in Seattle, WA 98119
“Justin did a great job on annual maintenance for my gas furnace and MERV 16 air filter unit. Friendly, efficient, neat, orderly and answered all of my questions.”
– Neal G.
Ductless Mini-Split Maintenance in Shoreline, WA 98125
“We appreciated the excellent customer service and technical knowledge that Justin provided for our yearly maintenance. He answered our questions and made us feel comfortable. I was thankful that my questions about the cloud system was followed up by Seth and how to proceed. Thank you to both Justin and Seth.”
– Samuel C.
Gas Furnace Installation in Capitol Hill, WA 98112
“Great fast service by Justin”
– Tarik B.
Need HVAC Service?
Contact the experts at Ballard Natural Gas.
Call us at 206-784-8101!
Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.