Customer Testimonials

From 332 reviews
LM D
LM D

Extremely happy with service done by Norm. After having bad luck with another heating firm in the past, we would highly recommend Ballard Natural Gas!

Service: Repair heating system

via Google
Kodama, C
Kodama, C

Justin did a great job of servicing my furnace.

Roy Lee III
Roy Lee III

Garett our service technician was excellent. He provided five star service .

Thank You

Service: Heating maintenance

via Google
Paul Knopf
Paul Knopf

Highly recommend.

Service: Ductless heating and AC services

via Google
Jules Catbird
Jules Catbird

I have used them for years, for gas furnace tune ups and once when a part burned out and they fixed it. Would recommend them.

Service: Repair heating system

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Anne Murray
Anne Murray

Josh was a true pleasure to work with from A-Z. He was incredibly knowledgeable, super fast and thorough and truly went above and beyond to make sure our air ducts/vents were spotless. He took time to answer my many questions and left …

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Ken Y
Ken Y

My co-worker suggested this company to me, so I called right away and was obtain an appointment much quicker than their competitors and willing help out. They kept me posted with the schedule, communication was great. Garrett, the …

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Paul Carmony
Paul Carmony

After three days it worked fine. Had to reinstall the furness and run a new relay under the house to reach the AC unit and then make adjustments so it would work properly and that took and extra third day visit to do so.

Service: Install AC

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michael seabeck
michael seabeck

Excellent Company for us. They installed our furnace and have been doing our annual service for over 10 years now. Matt our technician was proffesional and courteous. He exlpained everything that was done today.

via Google
Susan Rich
Susan Rich

Garrett was superb. I've been a customer of Ballard Natural Gas for over a decade. Most recently, I've had a tankless hot water system installed (on a Thur and Friday). On Saturday morning, the water in my kitchen stopped working completely…

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Lois Pierris
Lois Pierris

clean gas fireplace

Services: Heating maintenance, Clean ducts & vents

via Google
Glenn, B
Glenn, B

We very much like your company. Thanks for your helpful suggestions for managing our heat/cold issues.

Doug Kinoshita
Doug Kinoshita

Ballard Natural Gas has done work on our home for the past 18 years. They have installed all new ductwork throughout our home, installed a new gas furnace, a change over from oil, and maintained it ever since.

They have also run external …

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Laura Staley
Laura Staley

The repair technician showed up on time. He identified the problem quickly and explained it clearly. He fixed the issue, and was finished quickly, so that my heat was back on in less than two hours. Great job!

Service: Repair HVAC

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Julie Lubeck-Hofer
Julie Lubeck-Hofer

Great service and follow up. Their price was much better than competition.

Services: Cleaning, Install heating system

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Leila
Leila

Also, had maintenance on tankless water heater done. Friendly, and I especially liked that he answered my questions patiently and explained what he was doing.

Services: Ductless heating and AC services, Heating maintenance

via Google
Anonymous
Anonymous

Matt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!

Nick Sullivan
Nick Sullivan

Garrett came by and was extremely nice and professional. He helped get our hot water back on and would definitely recommend their service to anyone.

Services: Repair HVAC, Heating maintenance

via Google
Mardig Sheridan
Mardig Sheridan

Garrett did an excellent job of both identifying the problem and explaining it to me.

Service: Repair AC

via Google
Terrence King
Terrence King

Technicians were fast, efficient and friendly. I appreciate that they wore face masks.

Service: Cleaning

via Google
James West
James West

Estimate for a/c installation: very efficient work, prompt and courteous, impressive knowledge of possibilities and constraints in condo building.

Service: Install heating system

via Google
Michael Orear
Michael Orear

Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …

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Barbara Scanner
Barbara Scanner

Clinton was very professional — in addition to repairing the gas line to the cook stove, he answered my questions about furnace filters and use of the existing gas fireplace.

via Google
Pat W
Pat W

Duct and Vent Cleaning

We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …

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Karolyn Birnbaum
Karolyn Birnbaum

We chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …

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Terry Farrah
Terry Farrah

I've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …

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Mike Atwood
Mike Atwood

Clinton came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work,. He showed me the part that needed replacement, and explained why he thought that. After cleaning up he showed me the things he …

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Stuart Isett
Stuart Isett

Great job by Kevin!

Service: Install heating system

via Google
Hallie Spies
Hallie Spies

NW Ballard is our solution to all our HVAC issues. They are incredibly reliable and have always been prompt, courteous and professional. We will continue to use them with confidence for all of our HVAC needs. These guys are the best!

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Trip Allen
Trip Allen

Thermostat for new HVAC system was faulty. Good communication about who the technician would be and ETA. Arrived at the first minute of a 3-hour window. Quickly replaced the unit and made sure it was working correctly, and answered …

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Rachel Schopen
Rachel Schopen

Technician was prompt and very polite. Performed scheduled work efficiently and answered all questions I had in a clear, concise manner. Based on this service call, I would definitely recommend Ballard Natural Gas.

Service: Heating …

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Jan Hendrickson
Jan Hendrickson

I have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …

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Holly
Holly

I needed a quote, the guy was prompt and professional. He also said he would do a side job at no extra cost.

via Google
Mark Johnson mark@johnsonflora.com
Mark Johnson mark@johnsonflora.com

Great company.

Service: AC maintenance

via Google
Lydia Heard
Lydia Heard

Quick and accurate diagnosis of furnace problem and quick repair when part arrived. Polite and efficient mobile techs and friendly office staff. Great improvement over previous experiences with other companies.

via Google
carol chandler
carol chandler

After being customers for 20years we had our water heater and home heater replaced. We were treated with respect, and courtesy and our new products are great.

via Google
e vytlacil
e vytlacil

Our new gas line for the range is looking good, Jay did a great job, nice and clean. Can’t wait to be cooking with gas.

Thank you for a great job all around.

Ed

via Google
Shaun O'Neil
Shaun O'Neil

Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I'm very …

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Karl Hillstrom
Karl Hillstrom

Prompt, friendly, knowledgeable. I don't know enough to judge value.

Service: Repair HVAC

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Jon Brown
Jon Brown

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …

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James Ableson
James Ableson

We recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and

pricing process, and selected…

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Andrew Brousseau
Andrew Brousseau

Very happy! The problem was solved.

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Maryann Savina
Maryann Savina

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

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Jenny Girl Friday
Jenny Girl Friday

Very happy. Friendly staff, showed up on time, lots of reminders before arrival. Double-checked charges and services with me. Explained how things worked, gave me tips on preventative measures. Clean, quick, respectful.

Services: Clean …

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Nick Stefonick
Nick Stefonick

This is my second install with Ballard Natural Gas and they did another great job. There crew was professional and there install was perfect. I would use them again with no questions asked.

Service: Install heating system

via Google
Annette Estes
Annette Estes

Very much appreciate that the technician was able to do his work without too much discussion as I had an unexpected crisis at work that meant I needed to be on zoom the whole time. So understanding!!

Service: HVAC maintenance

via Google
Dianne Scott
Dianne Scott

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

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Naveen Garg
Naveen Garg

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

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Bellamy, S
Bellamy, S

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Kerri Jones
Kerri Jones

Very accommodating and easy to work with.

Service: Ductless heating and AC services

via Google
Douglas Mclaren
Douglas Mclaren

The Ballard technician was on time, courteous and professional and quickly diagnosed our heating system issue and advised us on how to keep it from reoccurring. We’ve used them before and will use them again.

Service: Heating maintenance

via Google
Mary Kay Beeby
Mary Kay Beeby

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

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Stephanie Porter
Stephanie Porter

Prompt and professional. The technician and office team are friendly and helpful. I like that they text reminders and updates for arrival times.

via Google
Andrew Wright
Andrew Wright

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

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Rob Mohn
Rob Mohn

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

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Barbara Gordon
Barbara Gordon

I was pleased with the efficiency of the service estimate from the professional that visited my home.

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Donald MacDonald
Donald MacDonald

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

via Google
Kaine Robertson
Kaine Robertson

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

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Michael Collier
Michael Collier

I have sent multiple real estate clients to Neil and his team, and they come through with flying colors every single time. I always get a “thank you so much for recommending BNG – they are amazing to work with” I dont even think about …

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JD B
JD B

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

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Nancy York-Erwin
Nancy York-Erwin

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

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Howard Mack
Howard Mack

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

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Marilyn Andrews
Marilyn Andrews

Our inspector was prompt, very efficient, and gave us several recommendations to improve the performance of our gas furnace. He seemed very knowledgeable and professional.

Service: Heating maintenance

via Google
Hollie Bernhardt
Hollie Bernhardt

Excellent communication, on time, and did good quality work.

via Google
Theresa Nilsen
Theresa Nilsen

We have used Ballard Natural Gas for years. They keep our furnace running like a top. They come, do their work, and leave with no problems. Always arrive on time. Would recommend them to anyone.

via Google
Evan Wiederspan
Evan Wiederspan

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

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Paul Tharp
Paul Tharp

We had a condensation leak from a mini split. The first tech couldn’t locate the problem. Seth sent his lead tech, Matt, who diagnosed & corrected the problem quickly. We are very pleased with the extra effort & would highly recommend

via Google
Ron Krabill
Ron Krabill

The technician who worked with us, Greg, was very professional and, after encountering some complications with our project, responded in extremely helpful and appropriate ways to resolve the problem. We are very pleased with how he handled …

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Dimitri Raisis
Dimitri Raisis

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

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Grace Amos
Grace Amos

Excellent work on installation. Some materials got left behind and it took some time for them to be picked up. Otherwise, highly recommend.

Services: Install AC, Install ducts & vents

via Google
Matt Boswell
Matt Boswell

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

via Google
Sara Adelman
Sara Adelman

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

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Scott Fleenor
Scott Fleenor

5 star experience. Great communication. Quality work. Would recommend to a friend and will call again if need arises. Thanks!

via Google
Sasha Craft
Sasha Craft

Matt was very professional and helpful with his details.

via Google
Jonathan Kilian
Jonathan Kilian

What seemed like an expensive emergency at first turned into a small investigative fee after further investigation into my furnace. Thank you for the great work in a very small crawl space.

via Google
Mike Snyder
Mike Snyder

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

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Eric Kolmodin
Eric Kolmodin

Ballard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.

I recommend them highly for any …

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Rhonda Bolton
Rhonda Bolton

They are all of the things you want in a company committed to great customer service. Professional, on time to appointments, & offer suggestions. We have used them for over 10 years.

via Google
James Jarosz
James Jarosz

I called Ballard Natural Gas on Friday morning for a gas furnace maintenance. They came by my home within 3 hours and called 15 minutes before arriving. Justin, the furnace tech, was courteous, polite, and prepared with all his tools. I …

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Larry Longboard
Larry Longboard

Our furnace died. They shut it down and installed a new one the next day. Great service team. Awesome Service!!! Infinity kudos......:-)

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Sharon Brown
Sharon Brown

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

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Janis L
Janis L

It was quick and easy to not only get a quote, but they were readily available to do the install.

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Rebecca Bloom
Rebecca Bloom

Fast response time, great advice and recommendations. Great local company.

via Google
Bob Kutter
Bob Kutter

Very good at working on old houses with mixed electrical systems and ancient duct work.

via Google
Alexander Campbell
Alexander Campbell

We were dealing with a broken 100K BTU gas heating furnace for a warehouse. These guys gave me a good bid, stuck to that amount, and did an amazing installation job. Old furnace out, new furnace in, works great. Great customer service too.

via Google
Mary Beth Wayda
Mary Beth Wayda

Ballard Natural Gas has installed a tankless gas hot water heater

for me and now does maintenance as recommended. They are

knowledgable and experienced. Would highly recommend them

to anyone looking for exceptional service.

via Google
Cheryl McQuiston
Cheryl McQuiston

Matt came out to give me a second opinion on my heater and was very thorough and I will now be doing business with Ballard Natural Gas rather than my previous heating company.

via Google
Dan Allison
Dan Allison

We used Ballard Natural Gas as our minisplit installation team and we couldn't be happier. Very professional and customer oriented. Looking forward to using them again.

via Google
Carolyn Rohrs
Carolyn Rohrs

Timely service. Helpful technician with honest advice. We were a customer in the past and came back for the best!

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MacKay, V
MacKay, V

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Jennifer Keys
Jennifer Keys

Tech talked me through the basics, but it didn't stick so he came out and now it is working beautifully. Only negative – stop telling me it is going to cost $ to come out – I know. And, I'm from Hawai'i – sitting in a 52 degree house is NOT…

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Michael F. Menaglia
Michael F. Menaglia

I appreciated the service response from Ballard Natural Gas. The technician was knowledgeable about the equipment and pinpointed the problem right away. I would never hesitate to call or recommend to a friend, Ballard Natural Gas Service.

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Jeannie Shu
Jeannie Shu

We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…

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Carissa Smit
Carissa Smit

I have used their services for many years and have always been happy with their friendly and professional work.

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Daniel Morris
Daniel Morris

The best and oldest acting studio in the northwest.

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Jacqui Banaszynski
Jacqui Banaszynski

Ballard service has always been efficient, professional, pleasant. They do what they say they'll do, and are patient about explaining options. Not inexpensive, but you get what you pay for.

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Mike Hartzell
Mike Hartzell

We received an amazing bid to install a gas fireplace insert from Ballard Natural Gas. The crew came out a few days later to run the gas, electrical and venting as well as install the unit. They did an awesome job and our new fireplace is …

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Ryan Culp
Ryan Culp

Friendly and helpful. Needed to make one correction on the job and they were very responsive and got it done very quickly. Best pricing I could find as well.

via Google
Maria Renninger
Maria Renninger

I switched to Ballard Natural Gas a year+ ago, and could not be happier. They are expert, organized, pleasant, polite, professional. Every single person – the people who answer the phones, the cleaners, the techs, everyone. If you need a …

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Clyde Carter
Clyde Carter

A very honest and professional group of people who deliver the service that customers pay for.

via Google


Gas Furnace Repair in Seattle, WA 98105

“Garrett was excellent. He explained what he was doing the whole way through and answered some of my basic questions. He offered a few additional services but wasn’t pushy. Won me over as a customer.” – Victor E.

Gas Furnace Repair in Seattle, WA 98103

“Just wanted to thank you for sending Garrett out this evening to check our furnace that is not working. He did an awesome job assessing the problem, explaining what is needed and gave us recommendations for things we could do to make our system run better once it is repaired. Garrett is very knowledgeable, professional and helpful. Thank you!”

– Debra B.

Gas Furnace Maintenance in Capitol Hill, WA 98112

“Justin was great! He completed a service maintenance on our gas furnace, explaining all his steps, reviewing photos, and changing the air filter… all done quickly and pleasantly. Appreciate the new scheduling reminder and appointment systems, too!”

– Elizabeth C.

Gas Furnace Maintenance in Seattle, WA 98199

“I am very pleased and satisfied with the gas furnace annual maintenance work that Justin did for us on 11/3. He reviewed with me what he did, what he saw and what it meant. Justin has done this work for us for at least three years now and we are happy that he continues to do it.”

– Daniel D.

Heat Pump Replacement in West Seattle, WA 98146

“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have.
Thank you, David”

– David S.

Heat Pump Maintenance in Seattle, WA 98115

“Justin gave us great service. He explained what needed to be done and why, the cost, and
got to work. He was courteous and helpful. We’d welcome him back next year.”

– Bruce M.

Gas Furnace Maintenance in Ballard, WA 98107

“Justin has serviced our funaces for the past several years. He has been efficient and very professional! I highly recommend him and Ballard Natural Gas for furnace needs.”

– Patti K.

Gas Furnace Maintenance in Seattle, WA 98119

“Justin did a great job on annual maintenance for my gas furnace and MERV 16 air filter unit. Friendly, efficient, neat, orderly and answered all of my questions.”

– Neal G.

Ductless Mini-Split Maintenance in Shoreline, WA 98125

“We appreciated the excellent customer service and technical knowledge that Justin provided for our yearly maintenance. He answered our questions and made us feel comfortable. I was thankful that my questions about the cloud system was followed up by Seth and how to proceed. Thank you to both Justin and Seth.”

– Samuel C.

Gas Furnace Installation in Capitol Hill, WA 98112

“Great fast service by Justin”

– Tarik B.

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Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!


Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.