Customer Testimonials

From 251 reviews
Bellamy, S
Bellamy, S

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Rob Mohn
Rob Mohn

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

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Donald MacDonald
Donald MacDonald

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

via Google
Kaine Robertson
Kaine Robertson

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

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Michael Collier
Michael Collier

I have sent multiple real estate clients to Neil and his team come through with flying colors every single time. I always get “thank you so much for recommending BNG – they are amazing to work with” I dont even think about looking for other…

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JD B
JD B

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

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Nancy York-Erwin
Nancy York-Erwin

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

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Howard Mack
Howard Mack

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

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Marilyn Andrews
Marilyn Andrews

Our inspector was prompt, very efficient, and gave us several recommendations to improve the performance of our gas furnace. He seemed very knowledgeable and professional.

via Google
Theresa Nilsen
Theresa Nilsen

We have used Ballard Natural Gas for years. They keep our furnace running like a top. They come, do their work, and leave with no problems. Always arrive on time. Would recommend them to anyone.

via Google
Evan Wiederspan
Evan Wiederspan

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

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Paul Tharp
Paul Tharp

We had a condensation leak from a mini split. The first tech couldn’t locate the problem. Seth sent his lead tech, Matt, who diagnosed & corrected the problem quickly. We are very pleased with the extra effort & would highly recommend

via Google
Ron Krabill
Ron Krabill

The technician who worked with us, Greg, was very professional and, after encountering some complications with our project, responded in extremely helpful and appropriate ways to resolve the problem. We are very pleased with how he handled …

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Dimitri Raisis
Dimitri Raisis

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

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Grace Amos
Grace Amos

Excellent work on installation. Some materials got left behind and it took some time for them to be picked up. Otherwise, highly recommend.

via Google
Matt Boswell
Matt Boswell

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

via Google
Sara Adelman
Sara Adelman

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

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Scott Fleenor
Scott Fleenor

5 star experience. Great communication. Quality work. Would recommend to a friend and will call again if need arises. Thanks!

via Google
Mike Snyder
Mike Snyder

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

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Eric Kolmodin
Eric Kolmodin

Ballard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.

I recommend them highly for any …

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Sharon Brown
Sharon Brown

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

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Vivian M
Vivian M

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Jim H
Jim H

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

Rob R
Rob R

The rep you sent out to me did a fantastic job!

Nan B
Nan B

I have had a new furnace and yearly checkups from Ballard Natural Gas

Service. They have always been knowledgeable, courteous and good to have

around, Highly recommend – 5 stars

Eric Madis
Eric Madis

I just had Ballard Natural Gas install a Panasonic ERV (Energy Recovery Ventilator) in my ceiling and attic. They did a great job on the installation and the unit is working nicely. Hopefully it will save me money in the summer and winter…

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Tony Rags
Tony Rags

Hands down the best residential HVAC company around!!

via Facebook


Gas Furnace Installation in Seattle, WA 98199

“Team Ballard Natural Gas did an Exemplary job installing our new furnace from start to finish. On a routine maintenance they discovered our existing furnace was about two fail. A few days later a new furnace was installed and operational. Technician were efficient and kept our house and work area tidy. We couldn’t be happier and would highly recommend.” – Larry S.

Heat Pump Installation in Ballard, WA 98117

“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more even heat. He included these minor but significant adjustments in his bid. We decided to change from a gas furnace to an electric heat pump because of recent warmer summers and for environmental reasons.
Three technicians did the installation: Guthrie, Brandon and Nick. All were extremely competent, timely and respectful, taking time to explain the system as they went. The heat pump went in easily and our dining room is warmer now, since they adjusted ducts and air vents and moved the thermostat.
We have used Ballard Natural Gas for years for our existing furnace care and recommend them to anyone seeking good products and good service. It’s important to support our local businesses!”

– Susan N.

Gas Furnace Maintenance in Seattle, WA 98125

“Matt Deehring did a great job with my heat/air maintenance. He explained his work well so that I could understand and called back to help me reset my thermostat in the way I like it. I appreciate his politeness and friendliness.”

– Cindy R.

Gas Furnace Maintenance in Seattle, WA 98115

“The fellow who recently did a service check on our furnace was professional, knowledgeable and friendly, answering my questions clearly.”

– Carl W.

Other Maintenance in Seattle, WA 98133

“We were very pleased with Jesse and his promptness and courtesy plus the knowledge and good work that he provided for our furnace and heat pump. However, in the report that he sent to us there is no comment on two categories for the heat pump–Electrical disconnect condition and Contactor condition and one category for the gas furnace–carbon monoxide level. We would greatly appreciate that those items on the check list be updated as a part of our annual maintenance. Thank you”

– Randee E.

Heat Pump Maintenance in Seattle, WA 98103

“The maintenance experience on our heat pump and tankless water heater was great. Communication beforehand was clear and thorough, with texts and a call from the technician to let me know his arrival time. Jesse was very personable and knowledgeable and was happy to explain what he was doing as well as discuss cold-weather heat pump issues and water heater recirculation questions.”

– WALTER M.

Gas Furnace Maintenance in Seattle, WA 98115

“Thank you Matt for your service, and excellent explanation on how the furnace works. Very informative.”

– Anthony F.

Gas Furnace Repair in Seattle, WA 98125

“I thought Jesse was incredibly personable. He was quick to diagnose the issue and he took time to explain what was going on in a way that I could understand. Jesse had my furnace up and running very quickly. I also appreciate that he answered all my questions around maintenance and provided a detailed estimate.”

– Charity O.

Gas Furnace Maintenance in Shoreline, WA 98177

“Jesse called ahead when he was on his way, was timely, amiable, and efficient. Would be happy to have him service the heating & cooling systems in the future!”

– Janice W.

Gas Furnace Maintenance in Shoreline, WA 98177

“Jesse arrived on-time within the window provided when I scheduled the appointment. He quickly completed our annual maintenance for both our Furnace and A/C systems. He made a couple of small recommendations, but was never pushy about it and made it very clear that the system looked brand new.

I have been using BNG for several years now at two different houses and continue to be thrilled with the service and knowledge of their team from the leadership on down.”

– Alex S.

Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!


Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.