Customer Testimonials

Great service and follow up. Their price was much better than competition.

Services: Install heating system, Cleaning

Also, had maintenance on tankless water heater done. Friendly, and I especially liked that he answered my questions patiently and explained what he was doing.

Services: Ductless heating and AC services, Heating maintenance

Matt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!

Garrett came by and was extremely nice and professional. He helped get our hot water back on and would definitely recommend their service to anyone.

Services: Repair HVAC, Heating maintenance

Garrett did an excellent job of both identifying the problem and explaining it to me.

Service: Repair AC

Technicians were fast, efficient and friendly. I appreciate that they wore face masks.

Service: Cleaning

Estimate for a/c installation: very efficient work, prompt and courteous, impressive knowledge of possibilities and constraints in condo building.

Service: Install heating system

Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …

Clinton was very professional — in addition to repairing the gas line to the cook stove, he answered my questions about furnace filters and use of the existing gas fireplace.

Duct and Vent Cleaning

We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …

We chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …

I've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …

Clinton came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work,. He showed me the part that needed replacement, and explained why he thought that. After cleaning up he showed me the things he …

Great job by Kevin!

Service: Install heating system

NW Ballard is our solution to all our HVAC issues. They are incredibly reliable and have always been prompt, courteous and professional. We will continue to use them with confidence for all of our HVAC needs. These guys are the best!

…

Thermostat for new HVAC system was faulty. Good communication about who the technician would be and ETA. Arrived at the first minute of a 3-hour window. Quickly replaced the unit and made sure it was working correctly, and answered …

Technician was prompt and very polite. Performed scheduled work efficiently and answered all questions I had in a clear, concise manner. Based on this service call, I would definitely recommend Ballard Natural Gas.

Service: Heating …

I have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …

I needed a quote, the guy was prompt and professional. He also said he would do a side job at no extra cost.

Great company.

Service: AC maintenance

Quick and accurate diagnosis of furnace problem and quick repair when part arrived. Polite and efficient mobile techs and friendly office staff. Great improvement over previous experiences with other companies.

After being customers for 20years we had our water heater and home heater replaced. We were treated with respect, and courtesy and our new products are great.

Our new gas line for the range is looking good, Jay did a great job, nice and clean. Can’t wait to be cooking with gas.

Thank you for a great job all around.

Ed

Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I'm very …

Prompt, friendly, knowledgeable. I don't know enough to judge value.

Service: Repair HVAC

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …

We recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and

pricing process, and selected…

Very happy! The problem was solved.

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

Very happy. Friendly staff, showed up on time, lots of reminders before arrival. Double-checked charges and services with me. Explained how things worked, gave me tips on preventative measures. Clean, quick, respectful.

Services: Heating …

This is my second install with Ballard Natural Gas and they did another great job. There crew was professional and there install was perfect. I would use them again with no questions asked.

Service: Install heating system

Very much appreciate that the technician was able to do his work without too much discussion as I had an unexpected crisis at work that meant I needed to be on zoom the whole time. So understanding!!

Service: HVAC maintenance

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Very accommodating and easy to work with.

Service: Ductless heating and AC services

The Ballard technician was on time, courteous and professional and quickly diagnosed our heating system issue and advised us on how to keep it from reoccurring. We’ve used them before and will use them again.

Service: Heating maintenance

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

Prompt and professional. The technician and office team are friendly and helpful. I like that they text reminders and updates for arrival times.

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

I was pleased with the efficiency of the service estimate from the professional that visited my home.

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

I have sent multiple real estate clients to Neil and his team, and they come through with flying colors every single time. I always get a “thank you so much for recommending BNG – they are amazing to work with” I dont even think about …

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

Our inspector was prompt, very efficient, and gave us several recommendations to improve the performance of our gas furnace. He seemed very knowledgeable and professional.

Service: Heating maintenance

Excellent communication, on time, and did good quality work.

We have used Ballard Natural Gas for years. They keep our furnace running like a top. They come, do their work, and leave with no problems. Always arrive on time. Would recommend them to anyone.

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

We had a condensation leak from a mini split. The first tech couldn’t locate the problem. Seth sent his lead tech, Matt, who diagnosed & corrected the problem quickly. We are very pleased with the extra effort & would highly recommend

The technician who worked with us, Greg, was very professional and, after encountering some complications with our project, responded in extremely helpful and appropriate ways to resolve the problem. We are very pleased with how he handled …

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

Excellent work on installation. Some materials got left behind and it took some time for them to be picked up. Otherwise, highly recommend.

Services: Install AC, Install ducts & vents

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

5 star experience. Great communication. Quality work. Would recommend to a friend and will call again if need arises. Thanks!

What seemed like an expensive emergency at first turned into a small investigative fee after further investigation into my furnace. Thank you for the great work in a very small crawl space.

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

Ballard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.

I recommend them highly for any …

They are all of the things you want in a company committed to great customer service. Professional, on time to appointments, & offer suggestions. We have used them for over 10 years.

I called Ballard Natural Gas on Friday morning for a gas furnace maintenance. They came by my home within 3 hours and called 15 minutes before arriving. Justin, the furnace tech, was courteous, polite, and prepared with all his tools. I …

Our furnace died. They shut it down and installed a new one the next day. Great service team. Awesome Service!!! Infinity kudos......:-)

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

It was quick and easy to not only get a quote, but they were readily available to do the install.

Fast response time, great advice and recommendations. Great local company.

Very good at working on old houses with mixed electrical systems and ancient duct work.

We were dealing with a broken 100K BTU gas heating furnace for a warehouse. These guys gave me a good bid, stuck to that amount, and did an amazing installation job. Old furnace out, new furnace in, works great. Great customer service too.

Ballard Natural Gas has installed a tankless gas hot water heater

for me and now does maintenance as recommended. They are

knowledgable and experienced. Would highly recommend them

to anyone looking for exceptional service.

Matt came out to give me a second opinion on my heater and was very thorough and I will now be doing business with Ballard Natural Gas rather than my previous heating company.

We used Ballard Natural Gas as our minisplit installation team and we couldn't be happier. Very professional and customer oriented. Looking forward to using them again.

Timely service. Helpful technician with honest advice. We were a customer in the past and came back for the best!

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Tech talked me through the basics, but it didn't stick so he came out and now it is working beautifully. Only negative – stop telling me it is going to cost $ to come out – I know. And, I'm from Hawai'i – sitting in a 52 degree house is NOT…

I appreciated the service response from Ballard Natural Gas. The technician was knowledgeable about the equipment and pinpointed the problem right away. I would never hesitate to call or recommend to a friend, Ballard Natural Gas Service.

We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…

I have used their services for many years and have always been happy with their friendly and professional work.

Ballard service has always been efficient, professional, pleasant. They do what they say they'll do, and are patient about explaining options. Not inexpensive, but you get what you pay for.

We received an amazing bid to install a gas fireplace insert from Ballard Natural Gas. The crew came out a few days later to run the gas, electrical and venting as well as install the unit. They did an awesome job and our new fireplace is …

Friendly and helpful. Needed to make one correction on the job and they were very responsive and got it done very quickly. Best pricing I could find as well.

I switched to Ballard Natural Gas a year+ ago, and could not be happier. They are expert, organized, pleasant, polite, professional. Every single person – the people who answer the phones, the cleaners, the techs, everyone. If you need a …

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

We recently had Ballard Natural Gas install a ductless heat-pump system in our master bedroom which is a converted attic. We also had them service our furnace. For the ductless system, their price beat or was close to on-par with the 3 …

Converting to a heat pump system was a big decision. The project required many steps and people working together. It isn't unusual to hear horror stories of the many things that go wrong with a project of this size. However, my home was in …

I would highly recommend; In fact I've recommended someone who is scheduled for an installation.

The tech arrived on time and completed the inspection in 45 minutes or so.

no problems

Good service. On-time. Good follow-up and feedback on status of furnace after having annual maintenance completed.

The estimator was timely, professional, and honest – told me the options knowing none of them were good for me. Though I couldn't do A/C due to challenging furnace/ducting situation, I appreciated their ethics.

Outstanding service. Wonderful technician, Jesse. Called ahead, arrived on time. Quiet and thorough servicing. Provided good maintenance tips.

Replaced oil furnace with Mitsubishi Heat Pump. Best price after getting a few quotes. During installation there was a schedule mix-up and the house was without heat for 2 days. BNGS immediately apologized, fixed the schedule as quickly as …

The rep you sent out to me did a fantastic job!

As promised, I was notified prior tech, Matt, arriving. Nice not having to wait around. Matt was personable and professional. He was efficient and left work area cleaner than when he arrived! Matt performed maintenance and reported findings…

Snow. Freezing temps. Furnace not working. Ugh. Ballard Natural Gas a long time Ballard Little League sponsor. I’m a long time Ballard Little League volunteer. I called and Christina suggested a fix which didn’t work but made me feel like I…

I am so grateful that Ballard Natural Gas responded so quickly during the snow storm. My Furnace shut down at the peak of the storm. Clinton fought through snowdrifts and closed roads to come to my aid. Much appreciated. Fortunately it was …

On time, great service. Furnace works well.

Service: Ductless heating and AC services

Neil is very professional and did everything to ensure I was happy with the installation. Communication throughout the installation process could be better, but overall my experience was good and much better compared to many other sub …

They were prompt, polite and very clear on what we were getting and how much it would cost. This is the first time I have worked with them before, so it remains to be seen if the product holds up and the service continues at this level. But…

Bought a new heat pump and hot water heater. There was a bit a of a mixup on the day the installation was supposed to start, so they had additional staff assist on the second day and finished it on time! BNG has also continued to help me to…