Customer Testimonials
Justin has been servicing our system for several years, He is timely, knowledgeable and gets the job done quickly. I highly recommend his work for Ballard Natural Gas
I just had two mini splits installed in my 5 level town-home, and Ballard Natural Gas Service did an INCREDIBLE job. I initially worked with Tyler who came to my home for several hours to walk through and design the system and best options…
read moreJustin came and performed a yearly maintenance on our furnace. He was polite and the work area was spotless when he was done. He also adjusted the fan so that it would circulate better and explained how to use the fan option only on the …
read moreVery responsive, friendly, professional and courteous. Needed to have my A/C system serviced and fixed, and they were prompt to respond, schedule and fix all my issues. Everyone I interacted with from scheduling, to billing, to repair were …
read moreOur BNG service technician Justin arrived at our home at the scheduled time. He was polite and friendly, and clearly explained the steps he would take to perform maintenance on our furnace and heat pump. Justin seemed organized and …
read moreThoroughly impressed! Do you ever wish the person who is coming to Repair or Service your appliances actually knows what they're doing, goes above and beyond and is kind and respectful? Those people work for Ballard Natural Gas! Norm and …
read moreJustin serviced my furnace today. He was on time, courteous and competent. My thanks for his excellent work.
The crew was professional, personable, and seemed to know their stuff. We’re enjoying the upgrade in quality and efficiency with our new heat pump and furnace. There was some minor damage to outdoor steps during the removal of the old …
read moreMy Mitsubishi ductless mini-split air conditioning systems in two locations were installed by Ballard Natural Gas (BNG). I have had the systems serviced annually by BNG for a couple of years now. I would like to give kudos to the two …
read moreThanks for sending out, Chris Damron, an excellent furnace technician. He cleaned and checked out our two units. Chris was courteous, knowledgeable, and explained his answers, in lay terms, to my questions. He is an asset to your company.
We've received great service each time we had our mini split AC and gas fireplace maintained. We've been lucky to have the same technician (Matt Deehring) come for the past 2 years, and he is amazing! He is really knowledgeable and always …
read moreI have used Ballard Natural Gas Services in the past; installed a new gas furnace. They ended up being one of the companies I called for a ductless heat pump quote. Their sales rep; Tyler, has been amazing. He has been responsive to all of …
read moreJosh A to the rescue! We had 2 techinicians (Chris and Justin) from Ballard Natural Gas come to the house to fix and provide annual maintenance on our furnace and they wired the furnace incorrectly. Basically, the furnace would not shut off…
read moreJosh, our technician, was a pleasure! He was professional and communicative and clearly explained the service he was doing and why it was important. On the phone, Maria and the gentleman who helped schedule our service were helpful, …
read moreI always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window) to maintain my home's furnace and water heater. After both systems were serviced, they …
read moreGarrett visited us for our annual furnace maintenance appointment. Our furnace is 20+ years old, so we know the end is probably within sight. Talking to Garrett about it, he said it's still looking good, but agreed that we'd be wise to plan…
read moreOur tankless water heater went out and after getting a ridiculously priced quote and hard-sell from a larger company, we called Ballard Natural Gas for a second opinion – I am SO GLAD we did. Seth the dispatch explained the most likely …
read moreWe had them replace a gas furnace in my 93 year old mom's home in Seattle. Their entire staff from beginning to end was professional, knowledgeable and easy to work with. They showed up when they said they would show up. We received …
read moreThe sales person, Tony Ragsdale, was professional, honest, and did not try to up-sell is. He also made arrangements with the owner of our home to purchase and install a new furnace within 5 days of the old one being Red Tagged by PSE for …
read moreBNGS installed a Mitsubishi heat pump at my house this winter. They did a fantastic job. Jay and his helpers did an excellent job with the installation. Their technician Norm is adding some new dampers in the duct work to balance cooling in…
read moreOur gas water heater blew up (13 years old) late on a Monday afternoon. Josh the on call technician returned my call within half an hour and walked me through how to shut off tank and drain it. A new tank was installed the next morning by …
read moreI don't usually post reviews, but these guys are top drawer. I called them at lunchtime as my furnace ignitor had died. They arrived within 2 hours, wearing masks, and had it repaired in 20 minutes. Fast, courteous, knowledgeable, safe and …
read moreYou guys are great. Matt was terrific. And the whole company provides wonderful service. I'm very very impressed
A few years ago our heater needed to be replaced. It had been running since 1974 and 30 years later was on its last legs. After talking to three different companies, I selected Ballard Natural Gas; they met with us and provided a range of …
read moreWe asked for an estimate to convert to electric heating and cooling. Tony investigated our system and because our gas furnace is only 4 years old and 95 0/0 efficient, he recommended that we delay making the switch for a few years. Our …
read moreI have to say Ballard Natural Gas wasn’t the first place I called. My furnace went out and couldn’t get an appt for several weeks at another company. Ballard
NG had availability right away, like the next day. Told me they reserve spots for …
read moreThe FIVE STAR maintenance is the best deal around. One annual fee covers regular inspection and maintenance on furnace and heat pump. And prompt service calls if any problems come up.
I've been with Ballard Natural Gas for several decades …
read moreJustin arrived in the appointment window, quickly diagnosed our problem, and replaced the condensate pump. The house is heating back up during this cold, snowy spell after less than an hour of work. He exhibited a professional, confident …
read moreI had No heat last weekend. First thing Monday, Ballard called and arranged for a tech to come out-same day! Garrett came at the scheduled time. He's been here before for repairs. I needed a new switch which took a day and half to come in. …
read moreWe've used Ballard Natural Gas a number of times in the past seven years (including an installation) and are really happy to work with them. They are always professional, reliable, and efficient. We will continue to use Ballard Natural Gas…
read moreJustin did a great job of servicing my furnace.
My co-worker suggested this company to me, so I called right away and was obtain an appointment much quicker than their competitors and willing help out. They kept me posted with the schedule, communication was great. Garrett, the …
read moreGarrett was superb. I've been a customer of Ballard Natural Gas for over a decade. Most recently, I've had a tankless hot water system installed (on a Thur and Friday). On Saturday morning, the water in my kitchen stopped working completely…
read moreWe very much like your company. Thanks for your helpful suggestions for managing our heat/cold issues.
Ballard Natural Gas has done work on our home for the past 18 years. They have installed all new ductwork throughout our home, installed a new gas furnace, a change over from oil, and maintained it ever since.
They have also run external …
read moreMatt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!
Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …
read moreDuct and Vent Cleaning
We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …
read moreWe chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …
read moreI've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …
read moreGarrett came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work. After cleaning up he told what he had done, what his recommendations were, & then processed my payment. Thank You Garrett! (and …
read moreI have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …
read moreBallard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …
read moreWe recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and
pricing process, and selected…
read moreBallard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …
read moreBallard Natural Gas came to our house the same day we called about
an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …
read moreI have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …
read moreI just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.
After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …
read moreNeil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.
Getting a …
read moreI was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …
read moreBNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …
read moreWe have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …
read moreBallard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …
read moreBallard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …
read moreBallard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …
read moreWhen you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.
From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…
read moreI have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …
read moreI'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!
We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…
read moreThank you, Tony was great.
Jim Honan
Neil Walter Company
Commercial Real Estate Services
(206) 399-7649
Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>
The rep you sent out to me did a fantastic job!
Some years ago, we had a not-so-good experience with BNG. They weren't interested in working on our finicky gas fireplace. But this time, when our furnace broke during the record cold spell right after Christmas 2021 in Seattle, they came …
read moreThough it took multiple visits over several weeks, they finally were able to fix the multiple problems with my Navien Tankless water heater. Other than parts, I only had to pay labor for the first of four visits. Very persistent and …
read moreI have had a new furnace and yearly checkups from Ballard Natural Gas
Service. They have always been knowledgeable, courteous and good to have
around, Highly recommend – 5 stars
I just had Ballard Natural Gas install a Panasonic ERV (Energy Recovery Ventilator) in my ceiling and attic. They did a great job on the installation and the unit is working nicely. Hopefully it will save me money in the summer and winter…
read more
Water Heater Maintenance in Ballard, WA 98117
Gas Furnace Maintenance in Seattle, WA 98109
“Justin did a great job. Thank you!”
– Allison F.
Gas Furnace Maintenance in West Seattle, WA 98146
“Justin is courteous, efficient and reliable! We’ve been lucky enough to have him do our furnace maintenance for a number of years and he is consistently a 5 star representative of your company! Thanks Justin!!”
– Kristen M.
Gas Furnace Maintenance in Seattle, WA 98116
“I had an excellent annual maintenance service for my high efficiency gas furnace today, performed by Justin, who is the best! He is careful, thorough and a great communicator. I’ve been with BNG since this system was installed and appreciate being able to count on keeping everything fully functional. Today’s service was documented with photos of all the work done…..a really nice touch and much appreciated. Also love the new portal which allows homeowners to access the entire history of maintenance on their equipment. thank you!!!”
– Lorabeth L.
Heat Pump Installation in Seattle, WA 98107
“Had Ballard Natural Gas install a heat pump. Connor, Michael, and the electrician did a great job and had the unit running by 5pm. Unit is super quite and the technicians were very versed in the installation and explaining how to use the thermostat/unit.”
– Chris C.
Heat Pump Installation in Seattle, WA 98177
“Just wanted to share that we had a great experience with Ballard Natural Gas. They installed two heat pumps simultaneously (lg house) and did a great job, from the original consultation and estimate all the way thru the scheduling, installation and followup. Professional, courteous, they went above and beyond to ensure that everything went smoothly and was done well and we could not be more happy with them. Everything is working exactly as promised and you’ll be in good hands.”
– Clay D.
Gas Furnace Maintenance in Seattle, WA 98112
“Matt was fantastic. Arrived on time, and answered a barrage of questions clearly and thoughtfully. Exactly what you want in a service technician. Not the usual non-answers or gobbledygook that no lay person can understand.”
– Anne H.
Ductless Mini-Split Maintenance in Seattle, WA 98103
“Great experience. Justin was great. Came on time and did a great job on my yearly maintenance.”
– Kweku A.
Air Conditioner Maintenance in Seattle, WA 98199
“Justin prompt, efficient service. Very pleased with his work.”
– David S.
Gas Furnace Maintenance in Seattle, WA 98133
“Justin was so friendly and courteous. He explained everything clearly and showed me that my furnace’s capacitor was faulty and we decided to replace it on his visit today.”
– Gail R.
Need HVAC Service?
Contact the experts at Ballard Natural Gas.
Call us at 206-784-8101!
Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.