Customer Testimonials

Quick and accurate diagnosis of furnace problem and quick repair when part arrived. Polite and efficient mobile techs and friendly office staff. Great improvement over previous experiences with other companies.

After being customers for 20years we had our water heater and home heater replaced. We were treated with respect, and courtesy and our new products are great.

Our new gas line for the range is looking good, Jay did a great job, nice and clean. Can’t wait to be cooking with gas.

Thank you for a great job all around.

Ed

Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I'm very …

Prompt, friendly, knowledgeable. I don't know enough to judge value.

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …

We recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and

pricing process, and selected…

Very happy! The problem was solved.

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

Very happy. Friendly staff, showed up on time, lots of reminders before arrival. Double-checked charges and services with me. Explained how things worked, gave me tips on preventative measures. Clean, quick, respectful.

This is my second install with Ballard Natural Gas and they did another great job. There crew was professional and there install was perfect. I would use them again with no questions asked.

Very much appreciate that the technician was able to do his work without too much discussion as I had an unexpected crisis at work that meant I needed to be on zoom the whole time. So understanding!!

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Very accommodating and easy to work with.

The Ballard technician was on time, courteous and professional and quickly diagnosed our heating system issue and advised us on how to keep it from reoccurring. We’ve used them before and will use them again.

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

Prompt and professional. The technician and office team are friendly and helpful. I like that they text reminders and updates for arrival times.

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

I was pleased with the efficiency of the service estimate from the professional that visited my home.

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

I have sent multiple real estate clients to Neil and his team, and they come through with flying colors every single time. I always get a “thank you so much for recommending BNG – they are amazing to work with” I dont even think about …

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

Great customer service

Our inspector was prompt, very efficient, and gave us several recommendations to improve the performance of our gas furnace. He seemed very knowledgeable and professional.

Excellent communication, on time, and did good quality work.

We have used Ballard Natural Gas for years. They keep our furnace running like a top. They come, do their work, and leave with no problems. Always arrive on time. Would recommend them to anyone.

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

We had a condensation leak from a mini split. The first tech couldn’t locate the problem. Seth sent his lead tech, Matt, who diagnosed & corrected the problem quickly. We are very pleased with the extra effort & would highly recommend

The technician who worked with us, Greg, was very professional and, after encountering some complications with our project, responded in extremely helpful and appropriate ways to resolve the problem. We are very pleased with how he handled …

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

Excellent work on installation. Some materials got left behind and it took some time for them to be picked up. Otherwise, highly recommend.

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

5 star experience. Great communication. Quality work. Would recommend to a friend and will call again if need arises. Thanks!

Matt was very professional and helpful with his details.

What seemed like an expensive emergency at first turned into a small investigative fee after further investigation into my furnace. Thank you for the great work in a very small crawl space.

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

Ballard Natural Gas Service Inc. are the real deal. They are very professional, punctual, providing quality service from the initial meeting & quote, to the final installation by the service technicians.

I recommend them highly for any …

They are all of the things you want in a company committed to great customer service. Professional, on time to appointments, & offer suggestions. We have used them for over 10 years.

I called Ballard Natural Gas on Friday morning for a gas furnace maintenance. They came by my home within 3 hours and called 15 minutes before arriving. Justin, the furnace tech, was courteous, polite, and prepared with all his tools. I …

Our furnace died. They shut it down and installed a new one the next day. Great service team. Awesome Service!!! Infinity kudos......:-)

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

It was quick and easy to not only get a quote, but they were readily available to do the install.

Fast response time, great advice and recommendations. Great local company.

Very good at working on old houses with mixed electrical systems and ancient duct work.

We were dealing with a broken 100K BTU gas heating furnace for a warehouse. These guys gave me a good bid, stuck to that amount, and did an amazing installation job. Old furnace out, new furnace in, works great. Great customer service too.

Ballard Natural Gas has installed a tankless gas hot water heater

for me and now does maintenance as recommended. They are

knowledgable and experienced. Would highly recommend them

to anyone looking for exceptional service.

Matt came out to give me a second opinion on my heater and was very thorough and I will now be doing business with Ballard Natural Gas rather than my previous heating company.

We used Ballard Natural Gas as our minisplit installation team and we couldn't be happier. Very professional and customer oriented. Looking forward to using them again.

Timely service. Helpful technician with honest advice. We were a customer in the past and came back for the best!

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Tech talked me through the basics, but it didn't stick so he came out and now it is working beautifully. Only negative – stop telling me it is going to cost $ to come out – I know. And, I'm from Hawai'i – sitting in a 52 degree house is NOT…

I appreciated the service response from Ballard Natural Gas. The technician was knowledgeable about the equipment and pinpointed the problem right away. I would never hesitate to call or recommend to a friend, Ballard Natural Gas Service.

We bought our gas furnace from them. Unfortunately my daughter handled the purchase and installation and I was unaware that the warranty required a regular maintenance visit from them and I used other companies for the maintenance. However…

I have used their services for many years and have always been happy with their friendly and professional work.

The best and oldest acting studio in the northwest.

Ballard service has always been efficient, professional, pleasant. They do what they say they'll do, and are patient about explaining options. Not inexpensive, but you get what you pay for.

We received an amazing bid to install a gas fireplace insert from Ballard Natural Gas. The crew came out a few days later to run the gas, electrical and venting as well as install the unit. They did an awesome job and our new fireplace is …

Friendly and helpful. Needed to make one correction on the job and they were very responsive and got it done very quickly. Best pricing I could find as well.

I switched to Ballard Natural Gas a year+ ago, and could not be happier. They are expert, organized, pleasant, polite, professional. Every single person – the people who answer the phones, the cleaners, the techs, everyone. If you need a …

A very honest and professional group of people who deliver the service that customers pay for.

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

We recently had Ballard Natural Gas install a ductless heat-pump system in our master bedroom which is a converted attic. We also had them service our furnace. For the ductless system, their price beat or was close to on-par with the 3 …

Sound, dependable service...we have a maintenance contract, that we have yet to use in an emergency, but expect prompt and effective response!

Converting to a heat pump system was a big decision. The project required many steps and people working together. It isn't unusual to hear horror stories of the many things that go wrong with a project of this size. However, my home was in …

I would highly recommend; In fact I've recommended someone who is scheduled for an installation.

The tech arrived on time and completed the inspection in 45 minutes or so.

no problems

The technician came on time, was professional, and explained various options available to us and how the systems worked.

These folks are the best. Used them for years and I highly recommend them.

The dis-installation went well. I appreciated the "no charge" invoice.

Good service. On-time. Good follow-up and feedback on status of furnace after having annual maintenance completed.

The estimator was timely, professional, and honest – told me the options knowing none of them were good for me. Though I couldn't do A/C due to challenging furnace/ducting situation, I appreciated their ethics.

Outstanding service. Wonderful technician, Jesse. Called ahead, arrived on time. Quiet and thorough servicing. Provided good maintenance tips.

Installed and maintain business furnace. On time, as quoted, excellent customer service.

The people who have come out to service our furnace have always been knowledgeable and able to talk about what they are doing and why. I always appreciate that.

Replaced oil furnace with Mitsubishi Heat Pump. Best price after getting a few quotes. During installation there was a schedule mix-up and the house was without heat for 2 days. BNGS immediately apologized, fixed the schedule as quickly as …

Efficient, careful and friendly service – even investigating a problem only peripherally related to the maintenance of the furnace. Thank you!

The rep you sent out to me did a fantastic job!

Have used BNGS for two system installs. Furnace back in 2002 and a ductless system in 2019. Family run business. I always get multiple quotes and BNGS always comes in very competitively priced and does great work.

As promised, I was notified prior tech, Matt, arriving. Nice not having to wait around. Matt was personable and professional. He was efficient and left work area cleaner than when he arrived! Matt performed maintenance and reported findings…

Super kind group, went above and beyond recently when our furnaces went out and loaned us a bunch of space heaters. They're amazing.

Snow. Freezing temps. Furnace not working. Ugh. Ballard Natural Gas a long time Ballard Little League sponsor. I’m a long time Ballard Little League volunteer. I called and Christina suggested a fix which didn’t work but made me feel like I…

I am so grateful that Ballard Natural Gas responded so quickly during the snow storm. My Furnace shut down at the peak of the storm. Clinton fought through snowdrifts and closed roads to come to my aid. Much appreciated. Fortunately it was …

On time, great service. Furnace works well.

The staffs are very professional and know what are the technical procedures to be done. They installed our Mitshubishi heater and aircon flawlessly. Out attic was disorganized and in chaos but did not hear any complains from them. When they…

We have always enjoyed prompt, regular service from Ballard Natural Gas.

Neil is very professional and did everything to ensure I was happy with the installation. Communication throughout the installation process could be better, but overall my experience was good and much better compared to many other sub …

Quick prompt service done well with an accurate estimate.

They were prompt, polite and very clear on what we were getting and how much it would cost. This is the first time I have worked with them before, so it remains to be seen if the product holds up and the service continues at this level. But…

Service guy was great. Friendly and knew what he was doing. Furnace is working like new.

Responsive to request, efficient service, affordable, no upsell for extended maintenance needs.

Excellent service, including a timely after-hours callback to answer an anxious question I had about the furnace filter I was trying to replace. The technician's explanation over the phone really helped. Thank you!

Arrived promptly. Removed shoes to come inside. Worked efficiently and politely until he discovered and repaired the problem.

On time, clean and efficient. They are the best!