Customer Testimonials

From 360 reviews
Pete Vickers
Pete Vickers

I have to say Ballard Natural Gas wasn’t the first place I called. My furnace went out and couldn’t get an appt for several weeks at another company. Ballard

NG had availability right away, like the next day. Told me they reserve spots for …

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Wendy Strack
Wendy Strack

Justin was very nice and did a great job! Would hv him back again.

Service: Heating maintenance

via Google
Ronda Haun
Ronda Haun

Great communication about service appointments. Technicians were professional and followed COVID protocols. Repairs were completed and our furnace is fully operational.

Services: Repair heating system, Install thermostat

via Google
Jason Reindorp
Jason Reindorp

The folks at BNG, both on the sales and technical sides, are very knowledgeable and super friendly. I've recently had a number of companies come through to advise on a new heating system and BNG was head and shoulders above the others.

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Kerry Kahl
Kerry Kahl

The FIVE STAR maintenance is the best deal around. One annual fee covers regular inspection and maintenance on furnace and heat pump. And prompt service calls if any problems come up.

I've been with Ballard Natural Gas for several decades …

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joe rutledge
joe rutledge

Justin arrived in the appointment window, quickly diagnosed our problem, and replaced the condensate pump. The house is heating back up during this cold, snowy spell after less than an hour of work. He exhibited a professional, confident …

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Chris
Chris

They removed my oil furnace and installed a heat pump. The work was done well and efficient. There were a few scheduling hiccups that occurred but other than that everything went great and the price was more than fair.

via Google
Scott Kenley
Scott Kenley

Josh serviced our furnace and was great to work with. He gave us some tips to ensure our furnace lasts as long as possible. We will use Ballard Natural Gas in the future.

Service: Heating maintenance

via Google
Linda Vonheim
Linda Vonheim

I had No heat last weekend. First thing Monday, Ballard called and arranged for a tech to come out-same day! Garrett came at the scheduled time. He's been here before for repairs. I needed a new switch which took a day and half to come in. …

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Jeff Thiel
Jeff Thiel

Tony was very helpful in providing a proposal for how we can implement air conditioning in our house.

Service: Install AC

via Google
Elva Francis
Elva Francis

This was a repair on my son's furnace. He was a cancer victim. The repair man was on time, did a great job and the charge was reasonable. I will recommend Ballard natural gas to my friends.

Service: Heating maintenance

via Google
Donna van Zuylen
Donna van Zuylen

We've used Ballard Natural Gas a number of times in the past seven years (including an installation) and are really happy to work with them. They are always professional, reliable, and efficient. We will continue to use Ballard Natural Gas…

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Maureen G Clark
Maureen G Clark

Justin was on time, friendly professional and did a great job!

Service: Heating maintenance

via Google
Robert Rodrigues
Robert Rodrigues

They installed a heat pump and have been servicing it and my furnace. Excellent service and polite and prompt technicians. Highly recommend.

Services: Heating maintenance, Ductless heating and AC services, Clean ducts & vents

via Google
Amy King 426
Amy King 426

Justin was on time and quickly repaired my furnace. Nice, professional and punctual!

Service: Heating maintenance

via Google
LM D
LM D

Extremely happy with service done by Norm. After having bad luck with another heating firm in the past, we would highly recommend Ballard Natural Gas!

Service: Repair heating system

via Google
sibyl glasby
sibyl glasby

Justin was great! Fixed the problem and explained what we need to do in the future so we don’t have the same issue. Appreciated that Ballard Natural Gas was able to squeeze me in quickly. Will definitely use their services again.

Service: …

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Kodama, C
Kodama, C

Justin did a great job of servicing my furnace.

Roy Lee III
Roy Lee III

Garett our service technician was excellent. He provided five star service .

Thank You

Service: Heating maintenance

via Google
Paul Knopf
Paul Knopf

Highly recommend.

Service: Ductless heating and AC services

via Google
Jules Catbird
Jules Catbird

I have used them for years, for gas furnace tune ups and once when a part burned out and they fixed it. Would recommend them.

Service: Repair heating system

via Google
Anne Murray
Anne Murray

Josh was a true pleasure to work with from A-Z. He was incredibly knowledgeable, super fast and thorough and truly went above and beyond to make sure our air ducts/vents were spotless. He took time to answer my many questions and left …

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Ken Y
Ken Y

My co-worker suggested this company to me, so I called right away and was obtain an appointment much quicker than their competitors and willing help out. They kept me posted with the schedule, communication was great. Garrett, the …

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Paul Carmony
Paul Carmony

After three days it worked fine. Had to reinstall the furness and run a new relay under the house to reach the AC unit and then make adjustments so it would work properly and that took and extra third day visit to do so.

Service: Install AC

via Google
michael seabeck
michael seabeck

Excellent Company for us. They installed our furnace and have been doing our annual service for over 10 years now. Matt our technician was proffesional and courteous. He exlpained everything that was done today.

via Google
Susan Rich
Susan Rich

Garrett was superb. I've been a customer of Ballard Natural Gas for over a decade. Most recently, I've had a tankless hot water system installed (on a Thur and Friday). On Saturday morning, the water in my kitchen stopped working completely…

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Glenn, B
Glenn, B

We very much like your company. Thanks for your helpful suggestions for managing our heat/cold issues.

Doug Kinoshita
Doug Kinoshita

Ballard Natural Gas has done work on our home for the past 18 years. They have installed all new ductwork throughout our home, installed a new gas furnace, a change over from oil, and maintained it ever since.

They have also run external …

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Laura Staley
Laura Staley

The repair technician showed up on time. He identified the problem quickly and explained it clearly. He fixed the issue, and was finished quickly, so that my heat was back on in less than two hours. Great job!

Service: Repair HVAC

via Google
Julie Lubeck-Hofer
Julie Lubeck-Hofer

Great service and follow up. Their price was much better than competition.

Services: Install heating system, Cleaning

via Google
Leila
Leila

Also, had maintenance on tankless water heater done. Friendly, and I especially liked that he answered my questions patiently and explained what he was doing.

Services: Ductless heating and AC services, Heating maintenance

via Google
Anonymous
Anonymous

Matt Deehring was just at our home, Kurtz. He was prompt, efficient and helpful. Went above and beyond. Thank you Matt!

Nick Sullivan
Nick Sullivan

Garrett came by and was extremely nice and professional. He helped get our hot water back on and would definitely recommend their service to anyone.

Services: Repair HVAC, Heating maintenance

via Google
Mardig Sheridan
Mardig Sheridan

Garrett did an excellent job of both identifying the problem and explaining it to me.

Service: Repair AC

via Google
Terrence King
Terrence King

Technicians were fast, efficient and friendly. I appreciate that they wore face masks.

Service: Cleaning

via Google
James West
James West

Estimate for a/c installation: very efficient work, prompt and courteous, impressive knowledge of possibilities and constraints in condo building.

Service: Install heating system

via Google
Michael Orear
Michael Orear

Garrett came by on the evening of 8/12/21 and repaired my air conditioner. He was prompt, courteous and did all that needed doing. Best of all he was able to answer all of my questions regarding the AC unit and what I can expect of it in …

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Barbara Scanner
Barbara Scanner

Clinton was very professional — in addition to repairing the gas line to the cook stove, he answered my questions about furnace filters and use of the existing gas fireplace.

via Google
Pat W
Pat W

Duct and Vent Cleaning

We were very satisfied with the work that Jaden, the Ballard Natural Gas technician, did to clean our heating ducts and vents. He was thorough and very professional. He was responsive to our questions and kept us …

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Karolyn Birnbaum
Karolyn Birnbaum

We chose this company due to their ability to provide service much quicker than their competitors. Communication was great. Garrett Hamilton, our service technician was friendly, personable, professional and very knowledgeable. Excellent …

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Terry Farrah
Terry Farrah

I've used Ballard Natural Gas for the past 13 years for my annual service maintenance. I have two adjacent houses and the furnaces in both of them have always run smoothly, so the maintenance is doing its job. The company is a pleasure to …

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Mike Atwood
Mike Atwood

Clinton came by to do yearly maintenance on the furnace. He was professional, neat, and respectful in his work,. He showed me the part that needed replacement, and explained why he thought that. After cleaning up he showed me the things he …

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Hallie Spies
Hallie Spies

NW Ballard is our solution to all our HVAC issues. They are incredibly reliable and have always been prompt, courteous and professional. We will continue to use them with confidence for all of our HVAC needs. These guys are the best!

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Trip Allen
Trip Allen

Thermostat for new HVAC system was faulty. Good communication about who the technician would be and ETA. Arrived at the first minute of a 3-hour window. Quickly replaced the unit and made sure it was working correctly, and answered …

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Rachel Schopen
Rachel Schopen

Technician was prompt and very polite. Performed scheduled work efficiently and answered all questions I had in a clear, concise manner. Based on this service call, I would definitely recommend Ballard Natural Gas.

Service: Heating …

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Jan Hendrickson
Jan Hendrickson

I have used Ballard Natural Gas for the past 15 years for furnace, heat pump, water heater and gas fire place maintenance. Last week we had them install a new furnace and heat pump. The team is always excellent, on time, knowledgeable, …

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Lydia Heard
Lydia Heard

Quick and accurate diagnosis of furnace problem and quick repair when part arrived. Polite and efficient mobile techs and friendly office staff. Great improvement over previous experiences with other companies.

via Google
carol chandler
carol chandler

After being customers for 20years we had our water heater and home heater replaced. We were treated with respect, and courtesy and our new products are great.

via Google
e vytlacil
e vytlacil

Our new gas line for the range is looking good, Jay did a great job, nice and clean. Can’t wait to be cooking with gas.

Thank you for a great job all around.

Ed

via Google
Shaun O'Neil
Shaun O'Neil

Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I'm very …

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Jon Brown
Jon Brown

Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old …

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James Ableson
James Ableson

We recently installed a 4 zone Mitsubishi ductless system in our house with 4 inside units and 2 outside units, with capacity to expand when we remodel the basement. I considered 4 firms during the sourcing and

pricing process, and selected…

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Maryann Savina
Maryann Savina

Ballard Natural Gas did a great job installing a gas fireplace insert for us. They were clear in explaining about styles and pricing, and great with helping us chose the right style for our home. The guys who did the installation were …

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Jenny Girl Friday
Jenny Girl Friday

Very happy. Friendly staff, showed up on time, lots of reminders before arrival. Double-checked charges and services with me. Explained how things worked, gave me tips on preventative measures. Clean, quick, respectful.

Services: Heating …

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Nick Stefonick
Nick Stefonick

This is my second install with Ballard Natural Gas and they did another great job. There crew was professional and there install was perfect. I would use them again with no questions asked.

Service: Install heating system

via Google
Annette Estes
Annette Estes

Very much appreciate that the technician was able to do his work without too much discussion as I had an unexpected crisis at work that meant I needed to be on zoom the whole time. So understanding!!

Service: HVAC maintenance

via Google
Dianne Scott
Dianne Scott

Ballard Natural Gas came to our house the same day we called about

an odd noise coming the inducer or motor. We also found some rust and corrosion found as we tried to problem-solve the issue ourselves. The service-representative ordered a …

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Naveen Garg
Naveen Garg

I have been very impressed and happy with their professionalism, courteous service and domain expertise. We have split A/C, gas furnace and electric wall heaters – all systems to heat three different floors in century old house with …

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Bellamy, S
Bellamy, S

I just wanted to say thank you to Trinity for putting up with my repeated calls yesterday. She remained cheerful and patient and is a great asset to your company.

Mary Kay Beeby
Mary Kay Beeby

After a chilly weekend without heat, Matt quickly diagnosed the problem as a broken thermostat. He installed a temporary one until we can get a replacement. He made sure it was all working before he left. He was great to work with – …

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Andrew Wright
Andrew Wright

Neil showed up when he said he'd show up and really looked at my house and listened to what I wanted to get out of the installation. He left me with a quote in hand. It was pretty specific about what they were going to do.

Getting a …

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Rob Mohn
Rob Mohn

I was very pleased with the cooperation shown in laying out the new system (location of heat pumps and conduits, conduit color) to minimize visual impact on my 1935 brick apartment building. The work was excellent and timely. The only area …

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Donald MacDonald
Donald MacDonald

We had our tankless hot water heater flushed.The serviceman was punctual, courteous and professional; he came in booted, masked, maintaining proper distancing. He quickly performed the necessary work and departed.

via Google
Kaine Robertson
Kaine Robertson

BNGS was great! We were just starting the process of soliciting estimates for replacing our oil furnace with a Mitsubishi HVAC system. We expected the process to take several months. BNGS provided a fair quote and a quick time to project …

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JD B
JD B

We have had Ballard install two Mitsubishi heat pumps in the last 7 years. the 1st was just for upstair; which worked perfectly but was too under-sized to treat the whole house. So, we decide to expend to the entire house. They removed the …

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Nancy York-Erwin
Nancy York-Erwin

Ballard Natural Gas installed a gas fireplace insert (a Heat&Glo), and we've been very pleased with the unit, with the service, and with the responsiveness of the Ballard folks. The estimating process was professional and clear; the …

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Howard Mack
Howard Mack

Jeff is a great guy work with. He really listens closely, then puts all his experience and knowledge to the task of solving/fixing your problems in the most efficient manner. Timely, very professional. You can't go wrong with Jeff and his …

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Evan Wiederspan
Evan Wiederspan

Ballard Natural Gas handled the removal of my oil furnace and installing a new multi-split heat pump system. They did all of the work right on time, and the new system works great. When I noticed a minor leak a few days after install, they …

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Paul Tharp
Paul Tharp

We had a condensation leak from a mini split. The first tech couldn’t locate the problem. Seth sent his lead tech, Matt, who diagnosed & corrected the problem quickly. We are very pleased with the extra effort & would highly recommend

via Google
Dimitri Raisis
Dimitri Raisis

Will be having them quote gas line work at second home as well. They did a great job on 2 fire place inserts, and some routine furnace maintenance. I would definitely recommend them, Tony's quotes and assessments of work needed are honest …

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Matt Boswell
Matt Boswell

Ballard Natural Gas did a great job installing a fantastic new gas log set. Done in about half day, right on time and very professional. We love it.

via Google
Sara Adelman
Sara Adelman

Ballard Natural Gas was extremely quick at responding to our inquiry and coming to our house to provide an estimate (while still at our house!). Neil was very knowledgeable and was able to provide multiple options and adjust them for any …

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Scott Fleenor
Scott Fleenor

5 star experience. Great communication. Quality work. Would recommend to a friend and will call again if need arises. Thanks!

via Google
Mike Snyder
Mike Snyder

When you realize your heat is off and have a dozen other things to do, Ballard Natural Gas is the company to call.

From the initial contact with dispatch, my entire experience with this company was helpful and professional. The tech arrived…

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Sharon Brown
Sharon Brown

I have worked with and appreciated Ballard Natural Gas for over 20 years and have been so grateful to them for their support......2 furnaces, 3 hot water tanks and a few service calls for me two houses. Great people who get it done right …

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Alexander Campbell
Alexander Campbell

We were dealing with a broken 100K BTU gas heating furnace for a warehouse. These guys gave me a good bid, stuck to that amount, and did an amazing installation job. Old furnace out, new furnace in, works great. Great customer service too.

via Google
MacKay, V
MacKay, V

I'm happy with my service from Ballard Natural Gas and would recommend you to friends and neighbors!

Jim H
Jim H

Thank you, Tony was great.

Jim Honan

Neil Walter Company

Commercial Real Estate Services

(206) 399-7649

Jhonan@neilwalter.com<mailto:Jhonan@neilwalter.com>

Rob R
Rob R

The rep you sent out to me did a fantastic job!

Jdk whidbey
Jdk whidbey

I am so grateful that Ballard Natural Gas responded so quickly during the snow storm. My Furnace shut down at the peak of the storm. Clinton fought through snowdrifts and closed roads to come to my aid. Much appreciated. Fortunately it was …

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Anne Marie Maguire
Anne Marie Maguire

On time, great service. Furnace works well.

Service: Ductless heating and AC services

via Google
Nan B
Nan B

I have had a new furnace and yearly checkups from Ballard Natural Gas

Service. They have always been knowledgeable, courteous and good to have

around, Highly recommend – 5 stars

Eric Madis
Eric Madis

I just had Ballard Natural Gas install a Panasonic ERV (Energy Recovery Ventilator) in my ceiling and attic. They did a great job on the installation and the unit is working nicely. Hopefully it will save me money in the summer and winter…

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Tony Rags
Tony Rags

Hands down the best residential HVAC company around!!

via Facebook


Furnace Replacement in Madison Valley, WA 98112

“Our gas furnace went out in the middle of the coldest few weeks of November. The guys at Ballard Natural Gas were prompt, helpful, explained what was happening with our furnace fully, and even lent us a small space heater in the time we were waiting for our furnace to be installed. Josh was who we worked with directly, and he provided the best customer service! We will use Ballard Natural Gas for any future updates.” – Emily C. & Aaron B.

Need HVAC Service?

Contact the experts at Ballard Natural Gas.

Call us at 206-784-8101!


Ballard Natural Gas proudly provides HVAC service to Seattle, Shoreline, Edmonds, and the surrounding communities. Visit our service area page for more coverage details, call us at 206-784-8101, or request service online today.